Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Pedro Ibanez

Oklahoma City,OK

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training and morale-building abilities to enhance employee engagement and boost performance. Stand by the three M's, measure, monitor and manage for performance from the branch level to the group level.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Operation Manager

Loomis Armored US
06.2020 - 11.2023
  • Established positive and effective communication among crews and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Reviewed shift reports to understand current numbers and trends.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account employee strengths.
  • Supervised over 55 AST employees on day shift, overseeing the efficiency for the completion of 20 routes that covered a vast majority of Oklahoma.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Managed daily operations of multi-million dollar Transportation Operation.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Operation Supervisor

Loomis Armored US
04.2017 - 06.2020
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Motivated and trained employees to maximize team productivity.
  • Compiled training materials for new employees and tracked skill development.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Tracked company equipment, tools and supplies to manage inventory.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Operation Team Leader

Loomis Armored US
10.2015 - 04.2017
  • Motivated and trained employees to maximize team productivity.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Encouraged and promoted ideas aligned to business needs and benefits.

Armed Service Technician

Loomis Armored US
05.2014 - 10.2015
  • Loaded and unloaded multiple bags and boxes of coins weighing up 50 pounds per item and simultaneously monitored potential threats and occupational hazards.
  • Drove automatic armored vehicles weighing between 11,000 and 25,500 pounds along designated routes, adjusting as necessary and monitoring security threats and occupational hazards.
  • Serviced ATM machines on set schedule, resupplying, retrieving deposits and balancing bill counts to meet customer needs.
  • Picked up and delivered customer change orders and deposits, carrying up to several hundred pounds and making up to 60 stops per day on established route.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Loss Prevention Officer

Walmart
03.2011 - 05.2014
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.

Cashier

McDonald
10.2010 - 03.2011
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Education

Associate of Science - Pre- Education

Oklahoma City Community College
Oklahoma City, OK
05.2014

High School Diploma -

Astec Charter High School
Oklahoma City, OK
05.2010

Skills

  • Team Leadership
  • Staff Training
  • Microsoft Outlook
  • Performance Monitoring and Evaluation
  • Microsoft Excel
  • Planning and Implementation
  • Hiring, Onboarding and Orientation
  • Finance and Accounting Oversight
  • Customer Service
  • Administrative Management
  • Focus and Follow-Through
  • Human Resources Oversight

Accomplishments

  • Saved the company approximately $150,000 by minimizing shrink loss.
  • Earned The Loomis Business Performance Award in 2016
  • Earned the Top Large-Cap Branch Award in the company in 2017 and 2018.
  • Selected for a special division within the company to operate in the Largest Jewelry Show in the country in Las Vegas, Nevada in 2018 and 2019.
  • Have been utilized to train management in Kansas City and St. Louis.
  • Was an instrumental piece to the building and movement to our new branch in 2020.
  • Managed finances from our 15,000 square foot building to our 50,000 square foot building.
  • Was sent to Kansas City to aid in preparation of our Annual Branch Compliance Audit in 2021.
  • Have led my team throughout numerous Branch Compliance Audits as well as Customer Audits within our top 10 customers with 0 findings for the past 5 years.


Certification

CLEET Phase 1, 2 and 4 certification

Driver In Command Certified Trainer

Forklift Certification

DOT Driver Certification

Certificate for the course over Fundamentals of Supervision and Management

Excel level 1 training course

Languages

Spanish
Native or Bilingual

Timeline

Operation Manager

Loomis Armored US
06.2020 - 11.2023

Operation Supervisor

Loomis Armored US
04.2017 - 06.2020

Operation Team Leader

Loomis Armored US
10.2015 - 04.2017

Armed Service Technician

Loomis Armored US
05.2014 - 10.2015

Loss Prevention Officer

Walmart
03.2011 - 05.2014

Cashier

McDonald
10.2010 - 03.2011

Associate of Science - Pre- Education

Oklahoma City Community College

High School Diploma -

Astec Charter High School

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Pedro Ibanez