PEDRO INFANTE
North Miami Beach,FL
Summary
Accomplished hospitality executive with 20+ years of leadership experience in luxury hotels, signature restaurants, and lifestyle venues. Expertise in driving profitability, elevating guest satisfaction, and leading Forbes 5-Star and AAA 5-Diamond operations. Recognized for building high-performance teams, optimizing budgets, and delivering service excellence that strengthens brand reputation. Fluent in English, French, and Spanish.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager of Operations
All Uniform Wear
06.2025 - Current
- Oversaw daily operations, financial performance, and team management for a multi-unit company.
- Directed P&L analysis, labor cost control, and vendor negotiations to ensure efficiency and profitability.
- Implemented process improvements that streamlined workflows and reduced overhead.
- Built and led teams with a focus on accountability and service consistency.
General Manager of Restaurant Operations
Arbor Company
08.2023 - 06.2025
- Oversee operations of Tempo, Sol Bistro, Palma Grill, and Room Service outlets.
- Increased guest satisfaction index from 78% to 93%.
- Maintained labor costs under 30% and stabilized beverage cost at 18%.
- Hired, trained, and managed leadership staff.
General Manager, Pao Restaurant
Faena Hotel
09.2022 - 07.2023
- Directed operations of Forbes 5-Star signature restaurant.
- Oversaw budgeting, forecasting, and financial performance.
- Enhanced GuestRevu scores through service culture transformation.
General Manager, BLT Prime
Trump National Doral
12.2021 - 09.2022
- Increased guest index from 81% to 92%.
- Maintained beverage cost at 25% and labor under 30%, achieving 26%+ profit margin.
- Recruited, trained, and managed management teams.
Community Association & Operations Manager
Castle Group
10.2020 - 12.2021
- Oversaw operations for 1,000+ unit luxury residential community.
- Directed payroll, vendor contracts, and compliance.
- Collaborated on capital projects with engineers and contractors.
General Manager, Outdoor Venues
Mandarin Oriental
01.2018 - 10.2020
- Managed outdoor dining and lounge operations at Forbes 5-Star resort.
- Ensured financial growth while controlling costs.
- Executed training aligned with Forbes standards.
General Manager, Watr@The 1 Hotel
1 Hotels
05.2016 - 01.2018
- Launched and managed rooftop dining concept in collaboration with ownership.
- Improved guest satisfaction from 67% to 92%.
- Maintained labor costs under 25% and liquor costs under 15%.
General Manager, Jean-Georges Restaurant & Lounge
St. Regis Bal Harbour
03.2013 - 05.2016
- Directed signature restaurant and lounge operations.
- Achieved Forbes 5-Star, AAA 5-Diamond, and Coyle Champion awards.
- Managed P&L, forecasting, and service training.
Education
B.S. - Hotel Management & Administration
Catholic University
Dominican Republic08.1990
A.A. - French Culture & Civilization
Catholic University
FranceSkills
- Luxury Hospitality Operations
- P&L Oversight & Financial Strategy
- Forbes & AAA Standards
- Guest Satisfaction & Loyalty
- Staff Recruitment & Leadership
- Budgeting & Cost Control
- Conflict Resolution
- Multi-Outlet Oversight
- Concept Development
- Microsoft Office Suite
- Micros
- Infogenesys
- UltiPro
- ADP/Time Server
- OpenTable
- SevenRooms
- Avero Analytics
- BirchStreet
Certification
- ServSafe Food Manager (2023–2028)
- Certified Hospitality Manager – AHLA
- Certified Restaurant Manager – NRA
- Community Association Manager License – Gold Coast School of Real Estate (2019–2020)
- Certificate of Appreciation – City of Miami Beach
Languages
Fluent in English, French, and Spanish.
Timeline
General Manager of Operations
All Uniform Wear
06.2025 - Current
General Manager of Restaurant Operations
Arbor Company
08.2023 - 06.2025
General Manager, Pao Restaurant
Faena Hotel
09.2022 - 07.2023
General Manager, BLT Prime
Trump National Doral
12.2021 - 09.2022
Community Association & Operations Manager
Castle Group
10.2020 - 12.2021
General Manager, Outdoor Venues
Mandarin Oriental
01.2018 - 10.2020
General Manager, Watr@The 1 Hotel
1 Hotels
05.2016 - 01.2018
General Manager, Jean-Georges Restaurant & Lounge
St. Regis Bal Harbour
03.2013 - 05.2016
B.S. - Hotel Management & Administration
Catholic University
A.A. - French Culture & Civilization
Catholic University