Summary
Overview
Work History
Education
Timeline
Generic

Pedro Jimenez

Customer Service Professional
Yakima,WA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement and personal growth.

Overview

17
17
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Prep Cook

Texas Roadhouse
Yakima, Washington
07.2024 - 03.2025
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
  • Trained and assisted new kitchen staff members.
  • Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.

Kitchen Hand

Panera
01.2024 - 07.2024
  • Followed recipes and chef instructions to prepare food correctly.
  • Plated and presented food following chef requirements.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
  • Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.

Customer Service Manager

INBD Inc
02.2018 - 01.2024
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Interviewed, hired , trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed all aspects of running restaurant
  • Food orders
  • Scheduling
  • Payroll
  • Daily cash deposits
  • Weekly inventory management
  • Weekly overview of food costs, labor costs, sales and invoicing
  • Weekly planning and strategizing to meet required standards of labor costs, food costs, invoicing and sales
  • Passing monthly unscheduled surprise corporate inspections based on standards of operation and food safety

Cashier

Yakima Oil Co
08.2008 - 12.2017
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Daily store cleaning tasks

Education

High School Diploma -

Eisenhower High School
Yakima, WA
09.1999 - 06.2003

Associate of Arts -

Yakima Valley Community College
Yakima, WA
06.2027

Timeline

Prep Cook

Texas Roadhouse
07.2024 - 03.2025

Kitchen Hand

Panera
01.2024 - 07.2024

Customer Service Manager

INBD Inc
02.2018 - 01.2024

Cashier

Yakima Oil Co
08.2008 - 12.2017

High School Diploma -

Eisenhower High School
09.1999 - 06.2003

Associate of Arts -

Yakima Valley Community College

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Pedro JimenezCustomer Service Professional