Pedro Lino

• Coordinated and led events for Latin American NGOs and embassies at the United Nations Headquarters, NYC.
• Managed communications between the LATAM team and international stakeholders.
• Led the translation of critical documents, UN speeches, and official reports from ENG to SPA and PT.
• Developed content for reports, newsletters, and social media.

City College of New York

• PORT I and PORT III, introducing students with an emphasis on grammar, vocabulary, and cultural fluency.
• BLST 31161 (Black Studies: Brazilian Literature, Cinema, and Music), exploring the intersection of race, culture, and art in Brazilian history.
• PORT 40100 (Selected Topic on Luso-Brazilian Cultures), offering advanced students an in-depth analysis of Portuguese and Brazilian literary topics.
• PORT 40200 (Luso-African Lit), focusing on African literature written in Portuguese, with a special focus on postcolonial themes and the relationship between African and Lusophone cultures.

Baruch College

• SPA II and PORT II, focusing on language acquisition and cultural context.

• Conducted archival research and managed collections in collaboration with the museum's library.
• Assisted in organizing and digitizing archival materials to improve accessibility and support ongoing research.

• Managed the creation, translation, and localization of content across multiple languages, ensuring it was tailored to meet the needs of diverse audiences.
• Implemented CX feedback strategies, gathering insights from customer interactions to refine content and improve user experience.
• Collaborated with marketing and design teams to create engaging and user-focused content.

• Edited content for the journal, a publication focused on Latin American and Caribbean studies.
• Gathered and analyzed SEO data.
• Collaborated with design and editorial teams.

• Edited and translated news articles for WBUR, focusing on education reports and news relevant to Latin American communities in Massachusetts.

• Led a cross-functional team of content creators, editors, and UX designers to implement SEO/CX strategies.
• Coordinated with analytics and design teams to gather and analyze content data, using insights to adjust content strategies and improve team performance.
• Collaborated with the editorial and marketing teams to create CX-optimized social media content.

• Managed SEO strategies to enhance the visibility of the website, optimizing content and user experience for better search engine rankings.
• Oversaw Zendesk automation and ticketing systems, streamlining customer support workflows.
• Monitored and analyzed customer feedback to inform improvements in the platform’s user interface and customer support processes.

• Conducted research in urban education and the sociology of learning, with a specific focus on pedagogical approaches in Chilean schools.

• Assisted in the development and delivery of Human Rights education courses, providing support to students in understanding key concepts and historical contexts of human rights.

• Maintained and updated employee records, ensuring accurate and up-to-date information in HR systems.
• Assisted in the preparation and coordination of employee training programs.