Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pedro Lopez

Durham,NC

Summary

Results-driven sales professional with 4+ years of customer service and 3 years of measured sales experience, account management (utilizing CRM systems), including financing sales and compliance, in-person collections, and payment negotiations. Proven track record of closing high-value deals averaging $27,500, generating $55,000 in projected monthly revenue, and achieving a record-breaking conversion rate of 4:1 using CRM systems (Resimpli). Ranked in the top 1 – 25% of daily sales at Metro By T-Mobile, selling over $15,000 monthly in phone plans, insurance, and accessories. Skilled at managing the full sales and financial payment life cycle, resolving past-due accounts same-day, educating customers on financial products and insurance, and building long-term relationships to drive repeat business and exceed performance goals.

Overview

6
6
years of professional experience

Work History

Sales and Acquisition Manager

Gilded Homes
Durham, NC
04.2025 - Current
  • Closed high-value deals averaging $27,500, generating $55,000 projected monthly revenue through consultative financing sales and payment negotiations.
  • Achieved and maintained record-breaking conversion ratio of 4:1 using CRM systems (Resimpli) to manage and grow the sales pipeline.
  • Managed full sales cycle, including lead generation, discovery calls, proposal preparation, underwriting, and closing deals aligned with company profit goals.
  • Generated leads via outbound (calls/emails) and inbound inquiries, qualifying prospects to identify pain points and provide best-fit financial solutions.
  • Leveraged active listening, rapport-building, and sales negotiation skills to overcome objections, close deals, and solve client problems profitably.
  • Developed and executed multi-channel marketing outreach campaigns (calls, emails, texts) and scheduled appointments to drive consistent sales growth.

Sales Consultant & Assistant Manager

Metro by T Mobile
Durham, NC
02.2021 - 08.2023
  • Delivered proactive customer service by introducing myself to customers, assisting them with product selection, answering their questions, building rapport and interest, and using a consultive approach offering advice, recommendations, and closing sales.
  • Sold a monthly average of over $8,000 in accessories, with over 150 monthly devices (80% phones, 20% tablets & home internet devices), and with phone plans and insurance generated over $15,000 in total sales.
  • Sharpened customer relationship management skills, successfully managing customer accounts and relationships, providing essential information, solving problems, and closing sales.
  • Managed, tracked numbers, and received inventory orders.
  • Trained current and new employees in English and Spanish sales.
  • Maintained store appearance, stocked, & organized
  • Set up technology and physical hardware on customer devices, such as transferring apps, contacts, etc.
  • Answered incoming store customer service phone calls.
  • Completed all store operations: Opening, counting deposits, tracking & auditing phones and accessories, E.O.D collections, and closing.

Family Dollar Associate

Family Dollar
Durham, NC
07.2020 - 02.2021
  • Greeted customers & provided excellent customer service
  • Collaborated with the general manager to develop strategies & meet store goals such as storekeeping, managing goods, aiding management, assigning store tasks, cleaning, & performing closing procedures
  • Maintained store organization by recovering items, item tagging, repositioning, and restocking merchandise
  • Ringed up customers & completed transactions through cash register
  • Answered customer questions over phone regarding store merchandise
  • Effectively diffused and resolved tense situations while remaining calm and professional in stressful circumstances
  • Resolved customer inquiries & complaints
  • Utilized leadership skills to assign work to employees, monitored their project progression, and achieved daily goals to enhance productivity

Restaurant Team Member

Chipotle Restaurant
Durham, NC
01.2020 - 07.2020
  • Processed customer transactions (cash and card) on the POS system.
  • Prepared food for online and in-person orders.
  • Stocked and restocked Chipotle food and utensils.
  • Maintained store organization by keeping it clean and organized.

Cutco Sales Representative

Vector Marketing
Greensboro, NC
08.2019 - 12.2019
  • Negotiated sales successfully by integrating rapport-building strategies, employing various top-down selling techniques, & offering tailored financing solutions effectively closing deals
  • Completed sale-related paperwork such as pos purchase orders, invoices & financing
  • Sold Cutco products successfully, gaining essential business & sales skills: face-to-face, phone & online marketing, building rapport with customers, warm & cold calling, scheduling in-person & online demos

Education

Vector Marketing
Greensboro, NC

42 Credits in Business Marketing, 3.6 GPA

UNC Greensboro
Greensboro, NC

High School Diploma -

Trinity School of Durham And Chapel Hill
Durham, NC
05-2019

North Carolina Driver's License

Skills

  • Professional Sales Presenter, Negotiator, and Closer
  • Closed high-value deals averaging $27,500, generating $55,000 monthly revenue through financing sales and payment negotiations
  • Managed full sales, financing, and account life cycles, from sale to monthly collections
  • Educated customers on loan products, terms, and optional insurance
  • Delivered BIlingual Service, building rapport and improving customer retention
  • Effective and Creative Problem Solver
  • Conducted In-Person Collections, Resolving Past-Due Accounts Same-Day
  • Achieved record-breaking conversion 4:1 Ratio using CRM systems (Resimpli)
  • Attentive to Detail Product Expert and Effective Consultative Seller
  • Professional, Attentive, and Positive Customer Service

Timeline

Sales and Acquisition Manager

Gilded Homes
04.2025 - Current

Sales Consultant & Assistant Manager

Metro by T Mobile
02.2021 - 08.2023

Family Dollar Associate

Family Dollar
07.2020 - 02.2021

Restaurant Team Member

Chipotle Restaurant
01.2020 - 07.2020

Cutco Sales Representative

Vector Marketing
08.2019 - 12.2019

Vector Marketing

42 Credits in Business Marketing, 3.6 GPA

UNC Greensboro

High School Diploma -

Trinity School of Durham And Chapel Hill

North Carolina Driver's License

Similar Profiles

CREATE PROFILE
Pedro Lopez