Pedro Lopez-Rivera
San Diego,CA
Summary
Proven caregiver and customer service professional with a track record of enhancing client quality of life and resolving high-stress situations with empathy. Excelled in roles at Coastcare Partners and Home Depot, demonstrating strong housekeeping abilities and exceptional verbal communication skills. Achieved commendable levels of client satisfaction and loyalty through dedicated service and attention to detail.
Overview
17
17
years of professional experience
Work History
Caregiver
Coastcare Partners
12.2022 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Driver
Pasha Automotive Services
02.2017 - 03.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Customer Service Representative
Home Depot
08.2007 - 03.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Montgomery High School
San Diego, CA06-2001
Skills
- Daily living assistance
- Housekeeping
- Housekeeping tasks
- Verbal and written communication skills
Languages
Spanish
Native or Bilingual
Timeline
Caregiver
Coastcare Partners
12.2022 - Current
Driver
Pasha Automotive Services
02.2017 - 03.2020
Customer Service Representative
Home Depot
08.2007 - 03.2017
High School Diploma -
Montgomery High School
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