Pedro Lopez Silva
Overview
24
24
years of professional experience
Work History
Fashion Plumbing Specialist
Lowes Home Improvement
09.2017 - Current
- Repaired plumbing systems, components and equipment.
- Appropriately fitted pipes by identifying dimensions, sizes and shapes needed to replace faulty pipes.
- Installed valves, hangers, supports and flanges inside piping systems.
- Measured, threaded and cut materials to correct angles.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Selected type and size of piping required for each project.
- Complied with state plumbing codes throughout duration of each project.
- Prepared detailed records of all project tasks from start to finish.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
Multi Store Manager
Payless Shoe Source
10.1998 - 06.2017
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Eased team transitions and new employee orientation through effective training and development.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Managed, trained and motivated sales associates s and assistant managers to continuously improve knowledge and abilities In retail
- Promoted positive customer experience through day-to-day supervision and management of store
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Scheduled employees for associates shifts, taking into account customer traffic and employee strengths.
Education
Diploma - Phlebotomy
IBT
Santa Clara, CA06.2020
GED -
Gilroy High School
Gilroy, CA06.1997
Skills
- Training Junior Team Members
- Customer Transactions
- Pipefitting Processes Expertise
- Customer Needs Assessments
- Customer Satisfaction
- Cash Register Operations
- Cycle Counts
- Estimate Preparation
- Equipment Cleaning
- Plumbing Repairs
- Product Selection
- Licensed Pipefitter
- Basic Math Aptitude
- Following Safety Practices
Accomplishments
- Supervised team of 3 staff members.
- Completed pipefitting training at lowe's
- Recognized and received employee of the month for outstanding performance and compliance.
- Achieved great results by completing and design vanities with accuracy and efficiency.
Timeline
Fashion Plumbing Specialist
Lowes Home Improvement
09.2017 - Current
Multi Store Manager
Payless Shoe Source
10.1998 - 06.2017
Diploma - Phlebotomy
IBT
GED -
Gilroy High School