Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Pedro Lopez Silva

Pedro Lopez Silva

Overview

24
24
years of professional experience

Work History

Fashion Plumbing Specialist

Lowes Home Improvement
09.2017 - Current
  • Repaired plumbing systems, components and equipment.
  • Appropriately fitted pipes by identifying dimensions, sizes and shapes needed to replace faulty pipes.
  • Installed valves, hangers, supports and flanges inside piping systems.
  • Measured, threaded and cut materials to correct angles.
  • Independently worked on projects, while offering process coordination and cooperation with other teams.
  • Selected type and size of piping required for each project.
  • Complied with state plumbing codes throughout duration of each project.
  • Prepared detailed records of all project tasks from start to finish.
  • Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.

Multi Store Manager

Payless Shoe Source
10.1998 - 06.2017
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Eased team transitions and new employee orientation through effective training and development.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Managed, trained and motivated sales associates s and assistant managers to continuously improve knowledge and abilities In retail
  • Promoted positive customer experience through day-to-day supervision and management of store
  • Delegated daily tasks to employees, streamlining daily progress and efficiency.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Scheduled employees for associates shifts, taking into account customer traffic and employee strengths.

Education

Diploma - Phlebotomy

IBT
Santa Clara, CA
06.2020

GED -

Gilroy High School
Gilroy, CA
06.1997

Skills

  • Training Junior Team Members
  • Customer Transactions
  • Pipefitting Processes Expertise
  • Customer Needs Assessments
  • Customer Satisfaction
  • Cash Register Operations
  • Cycle Counts
  • Estimate Preparation
  • Equipment Cleaning
  • Plumbing Repairs
  • Product Selection
  • Licensed Pipefitter
  • Basic Math Aptitude
  • Following Safety Practices

Accomplishments

  • Supervised team of 3 staff members.
  • Completed pipefitting training at lowe's
  • Recognized and received employee of the month for outstanding performance and compliance.
  • Achieved great results by completing and design vanities with accuracy and efficiency.

Timeline

Fashion Plumbing Specialist

Lowes Home Improvement
09.2017 - Current

Multi Store Manager

Payless Shoe Source
10.1998 - 06.2017

Diploma - Phlebotomy

IBT

GED -

Gilroy High School

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Pedro Lopez Silva