Summary
Overview
Work History
Education
Skills
Activities
Certification
Languages
Timeline
Generic

Pedro Lourido

Paragould,AR

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. A multifaceted leader with an analytical and diligent approach to building and leading strong teams.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Manager

Home Place Furniture
10.2015 - Current
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Worked with multiple customers daily in person and by phone.

Inside Sales Representative

Optus Inc
06.2014 - 10.2015
  • Answered customers' questions regarding products, prices, and availability.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Managed friendly and professional customer interactions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Used CRM software to maintain detailed contact logs and account records.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Managed to make between 60-100 calls daily.

Sales Representative

TRX
01.2012 - 06.2014
  • Called potential and existing clients regarding purchasing and/or renewal of their tax software
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Maintained and managed current client base by helping existing customers with their issues with their tax software
  • Handled between 40-100 calls daily

Education

Liberal Arts/English -

Seton Hall University
South Orange, NJ
12.2002

Skills

  • Account Management
  • Client Relationship Management
  • Consultative Sales
  • Customer Complaint Resolution
  • Customer Service
  • Direct Sales
  • Goals and Performance
  • Relationship Building
  • Sales expertise
  • Sales Presentations
  • Sales team training
  • Staff Management

Activities

Assisted with Mass Effect Marathon, charity organization raising over $50,000 for Child's Play Charity.

Certification

Dale Carnegie School High Impact Presentations

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
German
Elementary
Italian
Elementary
Japanese
Elementary

Timeline

Sales Manager

Home Place Furniture
10.2015 - Current

Inside Sales Representative

Optus Inc
06.2014 - 10.2015

Sales Representative

TRX
01.2012 - 06.2014

Liberal Arts/English -

Seton Hall University

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Pedro Lourido