Summary
Overview
Work History
Education
Skills
Timeline
Generic

PEDRO L SANTANA

Costa Mesa,CA

Summary

Results-driven AR Collection Specialist known for high productivity and efficient task completion. Possess key specialized skills in invoice reconciliation, payment negotiation, and customer service management. Excel in communication, problem-solving, and time management to ensure outstanding collection outcomes and client satisfaction.

Overview

12
12
years of professional experience

Work History

AR Collection Specialist

International Education Corporation
IRVINE, CA
12.2021 - 09.2024
  • Reviewed accounts for past due balances and contacted customers to arrange payment plans or collect payments.
  • Identified delinquent accounts and initiated appropriate collection action in accordance with the company's policies.
  • Maintained accurate records of all collection activities in the computer system.
  • Negotiated repayment terms with customers based on their individual circumstances.
  • Handled incoming calls from customers regarding account status, billing inquiries, payment arrangements.
  • Generated reports detailing customer delinquency trends and other relevant information for management review.
  • Conducted skip tracing activities to locate missing debtors when needed.
  • Ensured compliance with applicable federal and state laws governing collections practices.
  • Processed returned checks promptly according to established procedures.
  • Performed skip tracing activities using various databases such as credit bureaus, county courts.
  • Employed persuasive communication skills to encourage prompt debt repayment.
  • Maintained confidentiality and adhered to FDCPA regulations during collections.

Collection Specialist Tier 1/ CSR

Lobel Financial
10.2020 - 09.2021
  • Engage in recovery communications
  • Delivered professional solutions to collection concerns
  • Assessing and implementing changes in accounts
  • Resolve customers' discrepancies and short payments.
  • Meet department-defined goals and activity metric.
  • Verify and audit customers' demographics.
  • Assist in insurance claim.
  • Assist in repossession/redemption department.
  • Supported legal team with administrative tasks
  • Negotiate and problem solve delinquent accounts.
  • Interviewed customers to determine reasons for delinquency, source of income, and next pay date to build solutions for financial issues.
  • Performed skip tracing activities using various databases such as credit bureaus, county courts.

Store Manager Customer Representative

Check 'N Go
05.2017 - 06.2020
  • Provide expertise on various loan offerings to clients
  • Cultivated strong customer connections using company products
  • Oversee store functions with a focus on business efficiency.
  • Conducted weekly store audits to ensure compliance with state regulations.
  • Led corporate-level store visits.
  • Daily office duties included collection calls, courtesy follow-up calls, CRM calls, as well as daily financial management reports, and providing customer assistance.
  • Evaluated P&L business viewpoints.
  • Apply critical thinking skills and solutions for business expectations.
  • Conducted morning conference calls, enrolled and emphasized daily company goals and expectations.
  • Recruited, trained and supervised new employees.
  • Analyzed financial data to identify areas of improvement.
  • Managed daily banking activities such as deposits and withdrawals.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Composite Technician

Encore Composites
Brea, CA
02.2014 - 03.2016
  • Manufactured plenums, dry shafts, and anti-icing duck for aircraft for companies of Boeing and Honeywell.
  • Winded and prepared mandrels, bagged parts for cure with FEP, N10, and have an accurate vacuumed pressure.
  • Lay up the fabric material on mandrels.
  • Read engineering blueprints.
  • Performed composite layups and cured components with autoclave, ovens, and vacuum bagging techniques.
  • Maintained equipment to ensure proper functioning of the composite shop.
  • Inspected parts throughout production process to ensure quality standards were met.
  • Trained other technicians on proper handling of composite materials and tools used in fabrication process.
  • Utilized hand tools such as grinders, drills, saws, routers, sanders to shape and cut composites materials.
  • Created detailed documentation for all work performed in accordance with company policy and procedures.
  • Documented test results from inspection activities conducted on finished products.
  • Attended periodic training sessions to stay current on new technologies being used in the industry.
  • Analyzed failed samples from testing activities to determine root cause of failure.

Drafting/Installations/Invoice

Bella Coast Canvas
ANAHEIM , CA
05.2012 - 02.2014
  • Installed full enclosures and runners for yachts, sailboats, dinghies, etc.
  • Design and draft the product for the custom size.
  • Worked with makrilong and icy glass for windows and windshield.
  • Invoices, filing, customer service, and scheduling appointments.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

High School Diploma -

Some College (No Degree) - Criminal Investigations/Fraud/Narcotics/ACCOUNTING

FULLERTON COLLEGE
Fullerton, CA

Skills

  • Proficient in Spanish
  • Microsoft Word
  • Microsoft Excel
  • Power Point
  • STARS
  • Noble program
  • Telnet Program
  • BSA act
  • Cashflow report generation
  • UDAAP
  • Regulation B
  • FCRA ACT
  • Identity Theft Preventions
  • Don Frank Act
  • Accounts receivable management
  • Payment Processing
  • Cash application
  • Client Confidentiality
  • Business Correspondence Writing
  • Payment plan development
  • Call center background
  • Proficiency in [Software]
  • Investigation due diligence
  • Familiar with locating individuals
  • Negotiation
  • Accounting Systems
  • History research
  • Stress Tolerance
  • Collections best practices
  • Case investigation
  • Legal knowledge

Timeline

AR Collection Specialist

International Education Corporation
12.2021 - 09.2024

Collection Specialist Tier 1/ CSR

Lobel Financial
10.2020 - 09.2021

Store Manager Customer Representative

Check 'N Go
05.2017 - 06.2020

Composite Technician

Encore Composites
02.2014 - 03.2016

Drafting/Installations/Invoice

Bella Coast Canvas
05.2012 - 02.2014

High School Diploma -

Some College (No Degree) - Criminal Investigations/Fraud/Narcotics/ACCOUNTING

FULLERTON COLLEGE

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PEDRO L SANTANA