Pedro Macedo
Kissimmee,FL
Summary
Dynamic and results-driven professional with extensive experience in high-volume dining environments, including Mikado Sushi. Proven expertise in customer service and conflict resolution, enhancing guest satisfaction through personalized attention. Skilled in point of sale management and upselling techniques, consistently contributing to increased sales and efficient team collaboration.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Server
Mikado Sushi
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Morimoto Asia Disney Springs
09.2023 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Manager
PCG Burgers
06.2022 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Education
High School Diploma -
Colegio Alfa CEM Bilingue
Rio De Janeiro, Brazil11-2021
PET Certificate - English Language And Literature
Cambridge University
England04-2019
Skills
- Point of sale management
- Customer service
- Menu knowledge
- Cash handling
- Food safety
- Conflict resolution
- Team collaboration
- Upselling techniques
- Table management
- Customer relationship management
- Opening and closing duties
- Active listening
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Server
Mikado Sushi
11.2024 - Current
Server
Morimoto Asia Disney Springs
09.2023 - 12.2024
Manager
PCG Burgers
06.2022 - 09.2023
High School Diploma -
Colegio Alfa CEM Bilingue
PET Certificate - English Language And Literature
Cambridge University
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