Pedro Maravilla
Gourmet Food Server
Las Vegas,NV
Summary
Highly experienced Gourmet Food Server with over ten years of fine dining service experience. Possessing excellent sales and guest relations skills and can effectively connect with guests to promote menu items and increase revenue. With a proven track record of collaborating well with staff and managers from diverse backgrounds, which has resulted in increased efficiency and sales revenue. Proficient in Nightlife Point of Sale operation, guest relations management, upselling, food handling, high-volume dining, and wine pairings.
Overview
10
10
years of professional experience
Work History
Papi Steak
Fountianebleau
03.2024 - Current
- Elevated guest satisfaction through follow-up and enthusiastic customer service
- Explained menu items and suggested appropriate options for food allergy concerns
- Greeted incoming guests and managed accurate seating based on customer desires and server loads
- Supported the needs of the 20-person wait staff, who attended to the specific needs of countless customers daily for high-volume restaurants with social relevancy and intentionality
Gourmet Food Server
Cathedrale Las Vegas
03.2023 - Current
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Marketing Model Gourmet Food Server
Wynn Resort And Casino
06.2021 - 06.2022
- Increased sales significantly by upselling higher-end products to guests
- Displayed enthusiasm and promoted excellent service to guests, successfully increasing referrals and walk-in business
- Shared knowledge of menu items and flavors, enabling guests to make personal decisions based on taste and interest
- Maintained high levels of professionalism in over hundred's dinner services
Education
Associate of Applied Science - Computing And Information Technology
College of Southern Nevada
Las Vegas, NV05.2026
Skills
- Nightlife Point of Sale operation
- Guest relations management
- Upselling
- Food Handling
- High-volume dining
- Wine pairings
- Salesmanship
- Productivity and Efficiency
- Team Oriented
- Problem-Solving
Timeline
Papi Steak
Fountianebleau
03.2024 - Current
Gourmet Food Server
Cathedrale Las Vegas
03.2023 - Current
Marketing Model Gourmet Food Server
Wynn Resort And Casino
06.2021 - 06.2022
Associate of Applied Science - Computing And Information Technology
College of Southern Nevada
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