Pedro Maravilla

Review

• Supervise11 pharmacy technicians and coordinate day-to-day assignments.
• Maintain and update patient records, prescription information and patient data in accordance with HIPAA regulations.
• Help pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Collect co-payments or full payments from customers.
• Solve customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Answer incoming phone calls and address questions from customers and healthcare providers.
• Review and verify customer information and insurance provider information.
• Stock, label, and inventory medication to keep accurate records.
• Maintain proper drug storage procedures, registries, and records for controlled drugs.
• Restock pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Resolve non-routine issues like third-party billing, computer system, and customer service issues.
• Perform various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Order medicines daily to replenish stock and increase inventory in anticipation of need.
• Manage opening and closing duties for pharmacy.

• Supervise day-to-day operations to meet performance, quality and service expectations.
• Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentor team members to enhance professional development and accountability in workplace.
• Generate repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Develop loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.