Summary
Overview
Work History
Education
Skills
Certification
ADDITIONAL TECHNICAL EXPERIENCE
Languages
Timeline
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Pedro Marquez

Houston,TX

Summary

Enthusiastic IT professional with hands-on experience in technical support, troubleshooting, and daily IT operations in fast-paced environments. Skilled in Windows and Mac systems, network connectivity, hardware/software diagnostics, and problem-solving. Recognized for reliability, adaptability, and strong team collaboration. Holds a Bachelor of Science in Computer Science and is passionate about technology, continuous learning, and delivering dependable, solutions-focused IT support.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Technician

GreenTek Solutions LLC
Stafford, TX
02.2023 - 12.2024
  • Took on additional responsibilities in data security and device processing, including secure data destruction using approved wiping tools and procedures in compliance with company standards.
  • Documented wiped and destroyed drives within internal tracking systems while maintaining chain-of-custody procedures.
  • Assisted with the setup of a new warehouse operation, including workstation deployment, computer setup/configuration, and internet/network connectivity installation.
  • Configured, maintained, and troubleshot Windows systems, Mac computers, and network devices.
  • Installed and verified software imaging for system deployment and operational readiness.
  • Collaborated with warehouse, technical, and receiving teams to support daily operations and special projects.

Technician

GreenTek Solutions LLC
Stafford, TX
02.2022 - 02.2023
  • Performed diagnostic testing on computers, laptops, and peripheral devices to verify functionality and processing readiness.
  • Categorized equipment according to company procedures and quality standards.
  • Identified devices requiring advanced troubleshooting, repair, or specialized handling.
  • Maintained inventory and material movement records using inventory management systems.
  • Assisted with cycle counts, audits, and physical inventory verification.
  • Maintained a clean, organized, and safety-compliant work environment.

Cyber Security Support Analyst Intern

Memorial Hermann Health Systems
Houston, TX
05.2019 - 12.2020
  • Performed security testing and assisted with remediation of identified vulnerabilities using tools such as Forcepoint, Proofpoint, OpenDNS, and Palo Alto Networks.
  • Recorded and tracked IT security incidents, including compromised accounts, email threats, and abuse reports.
  • Monitored and analyzed daily DLP (Data Loss Prevention) reporting.
  • Responded to technical support inquiries and ticketed work orders from staff members.

Education

Bachelor of Science - Computer Science

Austin College
Sherman, TX
05-2018

Skills

  • Operating Systems: Windows, Mac OS
  • Networking: Network Configuration, Connectivity Troubleshooting
  • IT Support: Hardware/Software Diagnostics, Imaging & Deployment, Technical Troubleshooting
  • Security: Data Security, Secure Data Destruction, Vulnerability Tracking
  • Tools & Systems: Inventory Management Systems, Microsoft Office Suite
  • Professional Skills: Documentation, Problem Solving, Team Collaboration
  • Software implementation
  • System upgrades

Certification

Snowflake SnowPro Core Certification (In Progress)

ADDITIONAL TECHNICAL EXPERIENCE

  • Custom PC Building & System Configuration | Independent Technical Work
  • 2020 – Present
  • Build, configure, and upgrade custom desktop computers using individually sourced hardware components.
  • Install and configure Windows operating systems, drivers, software, and networking components.
  • Diagnose and resolve hardware, software, and system performance issues.
  • Perform system testing, hardware compatibility checks, and troubleshooting to ensure reliability and functionality.
  • Provide customer support, technical guidance, and post-sale troubleshooting assistance.
  • Manage component sourcing, inventory, budgeting, and system assembly for completed desktop builds.

Languages

Spanish
Native or Bilingual

Timeline

Lead Technician

GreenTek Solutions LLC
02.2023 - 12.2024

Technician

GreenTek Solutions LLC
02.2022 - 02.2023

Cyber Security Support Analyst Intern

Memorial Hermann Health Systems
05.2019 - 12.2020

Bachelor of Science - Computer Science

Austin College
Pedro Marquez