Pedro Martinez-Jacobo
Chicago,IL
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hairstylist
Drybar
10.2022 - Current
- Determined appropriate hair treatments based on conditions and textures.
- Educated customers on products to maximize benefits.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Server
Lou Malnatis Pizzeria
08.2022 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
Support Administrative Assistant
Portillos
05.2017 - 04.2020
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Associate of Applied Science - Economics
Richard Daley
12-2026
Cosmetology License - Cosmetology
Cannella's School of Hair
Chicago, IL08-2022
Skills
- Point of sale operation
- High volume dining
- Cash handling
- Liquor, wine, and food service
- Guest engagement
- Table resetting
- Networking expertise
- Scheduling
- Recordkeeping
- Bookkeeping
- Complaint resolution
- Hostess support
Certification
- Cosmetology License - Illinois Board of Cosmetology.
Languages
Spanish
Native or Bilingual
Timeline
Hairstylist
Drybar
10.2022 - Current
Server
Lou Malnatis Pizzeria
08.2022 - Current
Support Administrative Assistant
Portillos
05.2017 - 04.2020
- Cosmetology License - Illinois Board of Cosmetology.
Associate of Applied Science - Economics
Richard Daley
Cosmetology License - Cosmetology
Cannella's School of Hair
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