Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Pedro Mejia-Franco

Las Vegas,NV

Summary

Compassionate teacher and mental health provider with strong dedication to helping individuals in need of mental health support. Skilled in providing patient-centered care and evidence-based interventions. Possesses deep understanding of mental health and behavioral sciences with ability to utilize knowledge to assist individuals in managing mental health challenges.

Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.


Also, dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Long-Term Substitute Teacher

CCSD
01.2019 - Current
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
  • Communicated with parents regarding lesson plans and upcoming activities and provided feedback on student performance.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Provided instruction for students in core subject areas.

Social Worker Case Manager

Joy Behavioral Health
08.2019 - Current
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Recommended long-term residential treatment, short-term residential treatment and individualized and group drug counseling for clients with substance abuse issues.
  • Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents.
  • Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Provided leadership, guidance and support to staff members.
  • Partnered with local organizations to expand access to social and community services.

Salesperson

Harrah's Casino
01.2014 - 01.2018
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Improved customer service and telecommunication skills to build lasting relationships.

Car Salesman

LA Motor Dealership
01.2012 - 01.2016
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.

Education

Bachelor of Science - Psychology

Arizona State University
Tempe, AZ
05.2021

Skills

  • Bilingual (Eng-Spa)
  • World-Class Customer Service
  • Troubleshooting/ Problem Solving
  • Treatment Recommendations
  • Case Notes
  • Relationship Issues Management
  • Team Meetings
  • Life Skills Counseling
  • Call Center Operations
  • Filing Reports
  • Up-Selling/Sales Support

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 25+ staff members.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

  • CPI & CPR
  • EEG Biofeedback Assessment and Intervention

Certificate of completion from Behavioral Medicine - 2018.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Social Worker Case Manager

Joy Behavioral Health
08.2019 - Current

Long-Term Substitute Teacher

CCSD
01.2019 - Current

Salesperson

Harrah's Casino
01.2014 - 01.2018

Car Salesman

LA Motor Dealership
01.2012 - 01.2016

Bachelor of Science - Psychology

Arizona State University

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Pedro Mejia-Franco