Summary
Overview
Work History
Education
Languages
Timeline
Hi, I’m

Pedro Mendez Key

Petersburg,FL
Pedro Mendez Key

Summary

Dynamic professional with a proven track record in customer service and time management, evidenced by a consistent 5-star rating over 2,300 rides with Uber. Excelled as a Production Manager at Lightning Restoration, enhancing productivity through effective bottleneck identification. Skilled in route planning and vehicle inspections, I foster positive environments and drive success by prioritizing client satisfaction and safety.

Overview

11
years of professional experience

Work History

Uber

Driver
01.2020 - Current

Job overview

  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Maintained a 5 star rating after 2,300 rides.

Lightning Restoration

Production Manager
01.2017 - 01.2019

Job overview

  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
  • Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
  • Estimated labor requirements to support anticipated workload.

Grape Leaf Express

Assistant Manager
01.2016 - 01.2017

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Winn-Dixie Stores Inc.

Customer Service Manager
01.2014 - 01.2015

Job overview

  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.

Education

Tomlinson
St. Petersburg, FL

HSD Or GED

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Elementary

Timeline

Driver

Uber
01.2020 - Current

Production Manager

Lightning Restoration
01.2017 - 01.2019

Assistant Manager

Grape Leaf Express
01.2016 - 01.2017

Customer Service Manager

Winn-Dixie Stores Inc.
01.2014 - 01.2015

Tomlinson

HSD Or GED

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Pedro Mendez Key