Pedro Mendoza
Rio Rancho
Summary
Dynamic leader with over 20 years of experience in management, fostering high-performance teams and driving sales growth. Known for leading by example, maintaining a positive work environment, and enhancing client satisfaction through effective communication. Committed to overcoming challenges and achieving operational excellence.
Overview
27
27
years of professional experience
Work History
Administrative Support
Department of Health
05.2025 - Current
- Provided administrative support including data entry, typing documents, filing paperwork.
- Provided administrative support by filing, sorting, and updating records.
- Provided administrative support by filing paperwork and scanning documents to maintain organized records.
- Process mail/deliver for each department at DOH in a timely manner
- Ensure all incoming and outgoing mail/packages are processed in an accurate timely manner
- Delivered mail to departments while addressing customer inquiries to ensure effective communication.
- Ensuring mail is delivered in a timely manner to other DOH facilities. Give customer service as delivering mail
- Pick up mail from USPS daily
- Looking up credentials/P. O in SHARE for incoming packages
- Maintain an excel spreadsheet for supplies/packages outgoing
- Ensuring inventory is correct for any supplies that are needed
- Assisted in reproduction needs and maintained inventory to support operational efficiency.
- Utilized strong communication, problem-solving, and interpersonal skills to enhance team collaboration.
- Fostered a positive work atmosphere through teamwork and collaboration.
- Excellent written and verbal communication skills.
- Excellent written and verbal communication
Customer Service Representative
Department of Cultural Affairs
12.2024 - 05.2025
- Delivered customer service to create positive experiences for customers
- Provided customer support through various communication channels including phone and email.
- Resolved customer care issues and complaints to enhance satisfaction
- Collaborated with team members to improve customer service strategies and practices.
- Fostering a positive work environment by leading by example
- Utilized effective communication skills to convey information clearly and professionally.
- Provide customer services with cashiering
- Cashiers get the proper paperwork and ensure money is accounted for
- Ensure money balances out at end of day for deposit
- Count money at the end of day and ensure paperwork and deposit is done
- Maintained accurate records of customer interactions in the department's database system.
- Processed ticket sales and managed reservations for events and exhibitions.
- Assisted visitors with inquiries about cultural programs and events offered by the department.
- Ensuring inventory is correct for any supplies that are needed
- Computer skills with word and excel spreadsheet
Community Case Worker
The Life Link
01.2024 - 05.2024
- Guided clients in securing housing while enhancing independent living skills.
- Assisted clients with daily living activities to enhance their well-being.
- Helped clients develop and maintain essential daily living skills.
- Helped clients establish daily schedules to promote overall well-being.
- Facilitated skill development for independent living, including budgeting, time management, and household tasks.
- Assisting clients that have mentally and physically disabled and display behavior
- Supporting clients in the community as shopping for their daily needs
- Promoted cleanliness and provided clients with resources to address various needs.
- Provided emotional support and companionship to clients facing challenges.
- Coordinated transportation for clients to medical appointments and social events.
- Maintained accurate records of client progress and care activities daily.
- Facilitated effective communication with clients and team members.
- Utilized Microsoft Word, Excel, and Smartsheet for data organization and reporting.
- Proficient with Microsoft, including Excel and experience using Smartsheet for data management and analysis.
- Developed personalized care plans in collaboration with healthcare professionals.
Client Services Agent Supervisor Receiving Center
State Of New Mexico
04.2022 - 10.2023
- Supervised 6 staff members, providing necessary support and tools to enhance service delivery.
- Provide client services to ensure they are taken care of
- Ensured timely entry of notes to support effective communication and documentation.
- Resolved inquiries and issues through effective communication and problem-solving skills.
- Updated staff on training regarding policies and procedures to ensure compliance and effectiveness.
- Assisting clients that have mentally and physically disabled and display behavior
- Maintained a positive, professional demeanor while handling challenging client situations.
- Supported staff during challenging days, fostering a collaborative and resilient team environment.
- Collaborated with team members to streamline service processes and improve efficiency.
- Provided exceptional customer service to diverse clientele across various state departments.
- Managed client records using state-specific systems to ensure accurate information.
- Ensuring we are assisting with coverage for youth
- Good analytical skills, problem solving skills, communication skills, and interpersonal skills.
- Proficient with Microsoft, including Excel and experience using FACTS/Smartsheet for data management and analysis.
Client Services Agent
State Of New Mexico
05.2021 - 04.2022
- Delivered comprehensive client services to address needs and enhance satisfaction.
- Coordinated timely client pickups and supervised visits to ensure safety and satisfaction.
- Assisted clients with inquiries and concerns effectively.
- Managed caseload and ordered documents for co-workers; trained new client services agents on routines and duties.
- Ensuring Clients were safe all times in transportation and in visits
- Demonstrated strong written and verbal communication skills in client interactions.
- Prioritized timely note entry to support effective communication.
- Assisting clients that have mentally and physically disabled and display behavior
- Would volunteer to go out in field and translate and help in any way possible
- Applied proficiency in Microsoft tools for efficient data management.
- Researched credentials in SHARE to create mileage and travel vouchers.
- Provided customer support for state programs and services.
- Maintained accurate records of client interactions and services.
Department Manager
Walmart
07.2017 - 05.2021
- Walmart management assumes responsibility for ensuring customer service, supervising employees, enforcing company regulations, and taking care of various administrative tasks.
- Growing department sales and meeting performance goals
- Supervised daily operations and managed team performance in retail environment.
- Ensuring that associates are trained in current procedures
- Trained staff on customer service standards and company policies.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Fostered positive work environment through consistent leadership and support
- Provide customer services to ensure customers have a great experience
- Resolved customer care complaints to enhance service quality and customer satisfaction
- Resolved customer complaints promptly to maintain service quality.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Monitored inventory levels to ensure availability of necessary supplies
- Coordinated inventory management and ensured stock availability on sales floor.
- Developed schedules to optimize workforce efficiency and coverage.
- Collaborated with departments to achieve operational goals and improve workflows.
- Demonstrated effective written and verbal communication skills in diverse situations.
- Utilized strong communication and interpersonal skills to collaborate with team members.
- Proficiently used Microsoft Word and Excel for documentation and data management.
Assistant Store Manager
CVS
11.2014 - 07.2017
- EEESupervisor manager /key Carrier - Responsible for opening/closing the store
- Began as Shift supervisor - September 29, 2014, and since then I have been promoted to supervisor manager, operations manager and most recently assistant manager
- Manage a team of 2-5 people daily to get the store replenished and operating.
- Experience in a wide range of computer applications used to manage everyday tasks from doing employee scheduling to assigning and separating the merchandise to be stocked throughout the store.
- Ensured store safety and accuracy in change drawer management, overseeing daily money management and banking processes.
- Provide customer services to ensure customers have a great experience
- Maintain a positive work atmosphere with team members and fellow members of the leadership team
- Facilitated clear communication among team members
- Operation of more than one store in the absence of the store manager; managed to keep the matrix number in the green in their absence
- Ensuring inventory is correct for any supplies that are needed
- Tracked daily financial transactions and prepared deposit reports
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored staff on customer service standards and product knowledge.
- Managed inventory levels and coordinated stock replenishment processes effectively.
- Assisted in developing promotional displays to enhance customer engagement.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Monitored sales trends and collaborated with team to optimize product placement.
- Conducted regular staff meetings to communicate updates and encourage teamwork.
- Implemented loss prevention strategies to minimize shrinkage and protect assets.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Assistant Store Manager
Dollar Tree
09.2014 - 11.2014
- Assistant Store Manager/key carrier responsible for opening/closing the store.
- Supervised daily store operations and ensured compliance with company policies.
- Manage store safety along with daily money management and banking.
- Increased sales by nearly 2% in my short time with the company.
- Trained and mentored staff on customer service standards and product knowledge to elevate service quality.
- Provide customer services to ensure customers have a great experience
- Maintained a positive work atmosphere with team members and fellow members of the leadership team
- Ensured efficient communication to enhance team collaboration.
- Managed inventory levels and coordinated stock replenishment processes effectively.
- Utilized office skills to facilitate interviews and hiring processes.
Team Lead Manager
Target
06.2010 - 09.2014
- Team Lead/key carrier responsible for opening the store each day.
- Started training to manage the Flow Team in late June 2012 and was officially promoted to Flow Team Lead in late September 2012.
- Led team through store remodel process, maintaining performance metrics and supporting seamless transition.
- Delivered customer service by assisting shoppers with product inquiries and ensuring satisfaction.
- Managed daily operations for a team of 20-28 members, ensuring effective workflow and customer service.
- Maintained store matrix compliance by ensuring all products on sales floor were stocked, scanned, and replenished.
- Experienced in a wide range of computer applications used to manage everyday tasks
- Facilitated customer transactions by operating cash register and ensuring accurate financial exchanges.
- Led team in daily operations to ensure efficient workflow and customer service.
- Trained new team members on store policies and procedures for optimal performance.
- Coordinated inventory management to maintain stock levels and minimize shortages.
- Facilitated communication between departments to streamline processes and resolve issues.
- Monitored sales data to identify trends and adjust strategies accordingly for success.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated tasks appropriately according to individual skill sets.
- Resolved escalated customer complaints or queries promptly and efficiently.
Maintenance
Adelante Development Center, Inc
02.2010 - 11.2010
- Executed daily cleaning duties, including dusting, sweeping, mopping, vacuuming, and trash disposal, to uphold hygiene standards.
- Sustained cleanliness in client areas, contributing to a welcoming environment for visitors.
- Weekly buffing and shampooing of the offices.
- Monitored inventory for necessary supplies and delivered customer service to enhance overall client experience.
Electronic Sales Associate
Walmart
01.2009 - 02.2010
- Demonstrated expertise in electronics products, including cameras, computers, and home entertainment systems.
- Delivered exceptional customer service by actively assisting customers in-store.
- Ensured smooth checkout experiences through attentive and friendly customer service.
- Executed unloading and receiving freight, stocking shelves, and providing product sales and customer service.
Extruder/Header Operator in Supervisor
Lewis Bolt & Nut
01.2006 - 01.2009
- Operated machinery to manufacture bolts, ensuring quality standards in production.
- Produced supplies for Union Pacific and Burlington Northern rail lines, supporting timely delivery and operational needs.
- Operated machinery to assemble bolts and nuts for production lines.
- Inspected finished products to ensure quality and compliance standards.
- Maintained equipment and tools for optimal performance during shifts.
Electronics Sales Associate
Target
01.2006 - 12.2006
- Guided customers in selecting electronics that best met their needs.
- Provided technical support for electronic devices and accessories.
- Delivered customer service to create positive shopping experiences.
- Familiarized with electronics products to enhance customer service and enjoyment in retail.
- Assisted customers during checkout by processing transactions efficiently.
- Processed transactions accurately at the cash register.
- Maintained product displays to ensure they were organized and appealing.
Volunteer
Boys and Girls Club of Santa Fe
01.1999 - 12.2001
- Coordinated youth activities and programs to foster engagement and learning outcomes.
- Mentored children in life skills development through structured workshops, empowering them with essential tools for personal growth.
- Assisted chaperones on field trips to Cliffs and the Zoo, enhancing youth experiences through supervision and support.
- Accompany youth on bus routes with a driver and assist with after school pick up to ensure the youth are safe.
- Supported staff in organizing recreational and educational activities for youth.
- Coach assistant with sports such as basketball, soccer, and softball.
- Assisted with administrative tasks, ensuring smooth operations within the club.
Education
High School Diploma -
Stanley High School
Skills
- Administrative support expertise
- Project Management
- Workflow Optimization
- Microsoft Excel
- Smartsheet expertise
- Time management
- Customer Service
- Client relations
- Onboarding Procedures
- Management
- Team Leadership
- Team leadership
- Problem solving
- Communication skills
- Interpersonal skills
References
Available upon request.
Languages
Bilingual - English and Spanish fluently
Leadership Experience
I feel that I am a natural leader. I always lead by example and respect my coworkers. I set my expectations high when it comes to driving sales, being productive, and managing business; always stepping up to a challenge. I see challenges as an opportunity for me to grow both individually and professionally. I am very passionate about what I do, and I always go the extra mile for the customer and my company. I was given the privilege to do a remodel. That was a once in a lifetime challenge and the experience I gained from it was amazing. I successfully got through it, so I know that I can manage any obstacle or challenge that is presented to me.
Languages
English
Professional
Spanish
Professional
Timeline
Administrative Support
Department of Health
05.2025 - Current
Customer Service Representative
Department of Cultural Affairs
12.2024 - 05.2025
Community Case Worker
The Life Link
01.2024 - 05.2024
Client Services Agent Supervisor Receiving Center
State Of New Mexico
04.2022 - 10.2023
Client Services Agent
State Of New Mexico
05.2021 - 04.2022
Department Manager
Walmart
07.2017 - 05.2021
Assistant Store Manager
CVS
11.2014 - 07.2017
Assistant Store Manager
Dollar Tree
09.2014 - 11.2014
Team Lead Manager
Target
06.2010 - 09.2014
Maintenance
Adelante Development Center, Inc
02.2010 - 11.2010
Electronic Sales Associate
Walmart
01.2009 - 02.2010
Extruder/Header Operator in Supervisor
Lewis Bolt & Nut
01.2006 - 01.2009
Electronics Sales Associate
Target
01.2006 - 12.2006
Volunteer
Boys and Girls Club of Santa Fe
01.1999 - 12.2001
High School Diploma -
Stanley High School