Summary
Overview
Work History
Skills
Timeline
Generic

Pedro Montoya

Kansas City,MO

Summary

Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with a strategic approach.

Overview

6
6
years of professional experience

Work History

Operations Manager

URBN
05.2023 - Current
  • Managed a team of 5 operations supervisors and 100+ associates
  • Monitored and maintained both inbound SLAs and outbound MSB metrics
  • Implemented a team culture around engagement, empowerment, and mentorship.
  • Worked with network support partners, providing real-time feedback and improvement ideas to ensure a successful building launch
  • Served as a mentor amongst my peer group to help in their overall development and success.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Developed robust contingency plans during peak season to ensure continued success during unforeseen disruptions

Operations Manager

Walmart.com
05.2021 - 05.2023
  • Established positive and effective communication among department managers and senior leaders, reducing miscommunications and missed SLA's.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Collaborated with process owners to refine procedures, devise best practices and correct safety and quality audit findings.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Collaborated with technical and engineering teams to develop and implement successful corrective enhancements to WMS.
  • Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
  • Managed inventory and reduced shrinkage through detailed monitoring of daily operations and stock.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Recruited, hired and trained initial leadership personnel, working to establish key internal functions, positive culture building, and outline scope of positions for new organization.
  • Observed each department managers individual strengths and initiated a mentoring program to improve areas of weakness.

Area Manager of Operations

Walmart.com
04.2018 - 05.2021
    • Reduced process inconsistencies and effectively trained team members on best practices and protocols, maximizing team agility and performance.
    • Championed innovative solutions that increased operational efficiency while minimizing environmental impact.
    • Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
    • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
    • Increased efficiency and performance by monitoring team member productivity and providing feedback.
    • Delivered an exceptional associate experience by active engagement, empowerment, and leveraging my extensive knowledge of warehousing and team building, creating a welcoming, positive experiences.
    • Oversaw and maintained all inbound exceptions and SLA targets for all 3P sellers/vendors

Skills

  • Team Management
  • Leadership and Development
  • Culture Building
  • Communication Skills
  • Policy and Procedure Implementation
  • Project Management
  • Strategic Partnership
  • Site Launch Experience
  • Microsoft Software Programs
  • Process Improvement
  • Performance Monitoring and Evaluation
  • Operations Management

Timeline

Operations Manager

URBN
05.2023 - Current

Operations Manager

Walmart.com
05.2021 - 05.2023

Area Manager of Operations

Walmart.com
04.2018 - 05.2021

Similar Profiles

CREATE PROFILE
Pedro Montoya