Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pedro Moreno

San Antonio,TX

Summary

Dynamic manager with a proven track record at Whataburger, excelling in team leadership and conflict resolution. Expert in strategic planning and employee onboarding, I foster a productive environment that enhances performance and engagement. Successfully cross-trained staff, boosting team agility and ensuring high customer satisfaction through effective coaching and mentoring.

Overview

8
8
years of professional experience

Work History

Manager

Whataburger
07.2019 - Current
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Cashier

Shell Gas Station
12.2018 - 06.2019
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Used POS system to enter orders, process payments and issue receipts.

Overnight Stocker

HEB Grocery Store
09.2018 - 12.2018
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.

Cook

Whataburger
01.2017 - 08.2018
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.

Education

High School Diploma -

Thomas Edison High School
San Antonio, TX
10-2018

Skills

  • Strategic planning
  • Employee onboarding
  • Recruiting and interviewing
  • Shift scheduling
  • Inventory management
  • Team leadership
  • Coaching and mentoring
  • Conflict resolution
  • Task delegation
  • Customer service

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Manager

Whataburger
07.2019 - Current

Cashier

Shell Gas Station
12.2018 - 06.2019

Overnight Stocker

HEB Grocery Store
09.2018 - 12.2018

Cook

Whataburger
01.2017 - 08.2018

High School Diploma -

Thomas Edison High School

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