PEDRO MPELA
NETWORK ENGINEER
Aurora,CO
Summary
- As an engineering undergraduate and with 3 years on hands-on experience on Cisco Routers, Cisco Switches, Real network, as well as freelance teaching experience has helped me learn a lot in networking field, I am looking forward to work with companies where I can learn, work, and grow professionally and personally. Languages : English, French and Portuguese fluent. Self-directed and detail oriented
- Strong organizational and problem-solving skills
- Excellent interpersonal skills required to develop strong working relationships
- Ability to effectively handle multiple priorities in a busy environment.
Overview
23
23
years of professional experience
Work History
NETWORK ENGINNER ll
CHARTER COMMUNICATION
06.2022 - Current
- Currently responsibilities in the NOC on all access products
- This includes maintenance and troubleshooting of IPVPN, ATM/Frame, DSL, and DIA IP circuits on Cisco and Juniper routers
- Also including is the coordination of the repair on last mile of circuits (DS0, DS1 and DS3, and Ethernet)
- Work on routing issues related to OSPF, BGP, OSPF, MPLS tunnels and RIP
- Other positions Lead Network Access Specialist team of a technical personal working in the NOC
- Also worked as Customer Product Repair Center leading a team of technical personal who received inbound calls from customers
- Made technical decisions to repair and route network issues to the proper departments
- Responsibilities included DNS, circuit, and routing issues on IP network using CISCO and Juniper routers
- As a technician with the DSL team worked with customers and preferred partners to maintain, troubleshoot and repair all DSL circuit issues for Global Crossing
- As an ATM/Frame Technician assisted a transition team which moved the ATM/Frame department from Detroit to Phoenix
- Responsibilities included handling customer issues related on lucent switches
- Also worked on DACS through CENTEST and other products.
IT TECHNICIAN ll
LUMEN
07.2021 - 07.2022
- Identified operational and performance issues on Cisco, Juniper, and Alcatel, network circuits
- Implement and configure routing protocols with static or dynamic when directed by the management of customer requests
- Document and implement processes to maximize output based on internal guidelines and regulatory mandates
- Providing status updates on customer repair tickets both on remedy and Ops console with our major external carrier and vendors
- Recommended fixes by investigating technology failure to ascertain vulnerability and root cause
- Such as troubleshooting and isolating troubles on VPN.
IT TECHNICIAN
USPS
07.2000 - 11.2020
- Maintained printers and other shared office hardware
- Participated in and supported new Corporate IT initiative
Education
Cisco Certified Network Associate – CCNA -
Online Academy
AWS practitioner -
12.2023
EDUCATIONS - Electricity and Electronic
ISTA College
10.2006
Skills
- PROFILE SUMMARY
- Understanding CCNA R&S Training on real time cisco Routers and Switches
- Juniper, Alcatel for troubleshooting only Knowledge on LAN, WAN Implementation, Metro Ethernet, and MPLS Good Hands on knowledge on real time Routers and Switches Good negotiation and intern personal skills Windows, MacOS and Linux Operating Systems
- Good experience in contemporary technologies (eg TCP/IP, BGP, DNS, DHCP, SSH, TELNET, VPN/IPsec, DMVPN, GRE, QoS, IP, VLANs, BGP, OSPF, EIGRP etc Ensuring that the service conformed to customer mandated SLAs for latency Knowledge in installing Firewall to prevent IP intrusion Networking & Authentication (RADIUS a plus!
- TECHNICAL SKILLS
- IP Routing, OSPF, EIGRP, BGP, EBGP, Experience working with Fortinet Products
- Ethernet Switching, Spanning Tree, VLAN, Designing and implementing functional networks, Configuring, managing and maintaining essential network devices
- Using devices such as switches and routers to segment network traffic and create resilient networks, Identifying the benefits and drawbacks of existing network configurations
- Implementing network security, standards and protocols Troubleshooting network problems Proficiency in performing IPv4/IPv6 Supporting the creation of virtualized networks Network Automation Ticketing system : Remedy, Ops console
- Knowledge in EC2 Container, VPC, S3
Accomplishments
- Global Broadband Solution DRC08/2018 – 11/2020
Timeline
NETWORK ENGINNER ll
CHARTER COMMUNICATION
06.2022 - Current
IT TECHNICIAN ll
LUMEN
07.2021 - 07.2022
IT TECHNICIAN
USPS
07.2000 - 11.2020
Cisco Certified Network Associate – CCNA -
Online Academy
AWS practitioner -
EDUCATIONS - Electricity and Electronic
ISTA College