Summary
Overview
Work History
Education
Skills
Training
Languages
Personal Information
Languages
Websites
Timeline
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PEDRO N. MANGUE

Washington,United States of America

Summary

A seasoned professional with a proven track record at Baker Hughes, Inc, I excel in secure network design and staff coordination. Leveraging skills in vulnerability assessment and quality assurance, I've driven significant performance optimizations. My leadership in implementing strategic security measures and fostering team excellence underscores my commitment to advancing organizational goals.

Overview

25
25
years of professional experience

Work History

Network Security Analyst

Student Success Center
Washington, DC
06.2024 - Current
  • Investigated cyber-attacks by analyzing log files and identifying malicious activities.
  • Provided training sessions on how employees can protect their accounts from external attacks.
  • Coordinated security updates to avoid outages and downtime.
  • Provided technical guidance on the implementation of new security measures.
  • Researched and designed advanced computer forensic tools.
  • Learned about latest security threats from blogs and online publications.
  • Analyzed security procedure violations and developed plans to prevent recurrence.
  • Investigated information security breaches to identify vulnerabilities and evaluate damage.
  • Designed and implemented plans to secure computer files against breach, destruction, or accidental modification.
  • Created detailed reports documenting all security incidents including root cause analysis and recommendations for remediation.
  • Configured IPS and IDS systems to detect malicious activities in real-time.
  • Used penetration testing tools to identify weaknesses in security systems.
  • Conducted vulnerability assessments using various tools such as Nessus, Nmap, Metasploit.
  • Coordinated with vendors regarding hardware or software issues related to network security.
  • Performed regular maintenance checks on firewalls, routers and other network devices to ensure optimal performance.
  • Collaborated with stakeholders to implement and update disaster recovery plans.
  • Implemented encryption protocols such as SSL and TLS for secure communication between systems.
  • Reviewed security bulletins and vulnerability patch releases.
  • Developed user access control policies according to organizational requirements.

CEO/Founder

Paths International
Washington, United States
02.2016 - Current
  • Lead the mission and vision of the ORGANIZATION, along with board so that clients receive high quality services
  • Implement strategy plans, based on data driven analytics, projection and financials
  • Build highly performing senior leadership team and play an active role in attracting retaining and developing BEST-IN-CLASS staff
  • Cultivate excellent relationship with local media provide oversight for MDE's presence in social media
  • Develop and work with BOARD, ensuring that board regularly WORKS IN RELATED TO INTERNAL organization matters, including relevant staffing, funding and program SUCCESS PHILANTHROPIC organizations
  • Fostered collaboration and development of new practices by business leaders.
  • Managed executive team members to ensure successful execution of projects in a timely manner.
  • Directed long-term research initiatives to identify new markets for growth opportunities.
  • Introduced innovative approaches that improved efficiency while reducing costs.
  • Led strategic planning and execution to enhance profitability and company growth.
  • Developed and implemented strategic business plans to increase company profitability.
  • Established policies and procedures that promoted an ethical work environment.
  • Optimized supply chain to reduce materials costs and improve distribution.
  • Created program to promote new managers from within, leading to cohesive leadership structure.
  • Negotiated contracts with vendors to secure competitive pricing for goods or services.
  • Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging industry trends.
  • Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
  • Developed long-range plans for business growth, resulting in increase in annual sales.
  • Collaborated with marketing teams on campaigns aimed at increasing brand visibility in target markets.
  • Reviewed current systems and processes regularly for potential improvements or upgrades.
  • Monitored budgetary expenditures across multiple departments to ensure fiscal responsibility.
  • Worked with SEC to file amendments and achieve compliance targets.
  • Developed strategies for improving customer service standards throughout the company.
  • Recruited, trained, mentored, and managed employees at all levels within the organization.
  • Hired, trained, and mentored staff members to maximize productivity.
  • Represented the organization at conferences, events, and networking activities as needed.
  • Assessed financial performance of the organization on a regular basis and identified areas for improvement.
  • Implemented strategic offerings to enhance company's suite of products and services.
  • Facilitated board meetings and provided leadership guidance to senior management.
  • Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.
  • Analyzed market trends and customer data to inform decision-making processes.
  • Hired, trained and mentored sales and marketing staff dedicated to employing Google AdWords, Google Analytics, and other SEO techniques and metrics sources.
  • Maintained open communication channels between departments to maximize efficiency and productivity.
  • Oversaw corrective action plans to remedy structural, organizational and departmental issues.
  • Implemented technological solutions designed to improve operational effectiveness.
  • Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
  • Drove revenue by cultivating successful client relations.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Managed household errands and other essential duties.
  • Worked with cross-functional teams to achieve goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Signed and approved budgets for new funding and program initiatives.
  • Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Recognized by management for providing exceptional customer service.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Completed routine maintenance and repair.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted regular reviews of existing processes to identify areas of improvement.
  • Operated equipment and machinery according to safety guidelines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained up-to-date knowledge of relevant laws, regulations, best practices and industry developments.
  • Provided leadership support during times of organizational change or uncertainty.
  • Monitored and analyzed performance metrics to inform strategic pivots and drive continuous improvement.

Security Specialist

Allied Universal
Washington, United States
01.2023 - 09.2024
  • Patrolling premises regularly to maintain order and establish presence
  • Monitoring and authorizing vehicles and persons in the property
  • Always removing wrong doers or trespassers from the area maintaining peace and calmness
  • Secure all exits, doors and windows after the end of operations
  • Check surveillance cameras periodically to identify disruption or unlawful acts
  • Investigate people for suspicious activities or possessions
  • Respond to alarms by investigating and assessing the situations
  • Help people in need
  • Apprehend and detain perpetrators according to legal protocol before arrival of authorities
  • Submit reports on daily surveillances activity and important occurrences
  • Patrolling facilities with HELIUS GPS in search of any threat to humans, buildings and the public in general
  • Screening all visitors and employees’ luggage with a high-tech scanner to detect bombs, guns, and explosives and generous weapons

City Letter Carrier

United States Postal Service
Wheaton-Silver Spring, United States
01.2015 - 01.2016
  • I am highly skilled in sorting, moving, loading, unloading, and shipping mail.
  • Good, demonstrated ability to operate sorting machines, and pallet jacks.
  • Good, considerable training in handling daily operations of the mail room, and proficient in performing a few activities that go hand in hand with this job.
  • The ability to read and comprehend detailed instructions, and write correspondence to other departments.
  • Reported any suspicious activities to supervisors immediately.
  • Sold stamps and money orders to mail customers along daily route.
  • Provided change-of-address cards and other postal forms upon customer request.
  • Assisted customers by lifting heavy packages and placing parcels by front door or garage.
  • Used portable electronic scanner to track parcels and record tracking progress.
  • Assisted customers with change of address forms when needed.
  • Adhered to all USPS regulations as they pertain to letter carrier duties.
  • Processed customer complaints regarding postal service issues promptly and accurately.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Delivered various types of mail on routes according to strict timelines.
  • Collected mail from distribution and prepared in sequence for efficient delivery.
  • Maintained professional and effective public relations with customers and community members.
  • Responded quickly to emergency calls from the public concerning postal service matters.
  • Handled undeliverable mail in accordance with established procedures.
  • Inspected mailboxes for proper installation and condition.
  • Routed all classes of mail in sequence of delivery along established route.
  • Operated company vehicle in a safe manner while delivering mail along the assigned route.
  • Performed daily pre-trip inspections on vehicles prior to use.
  • Delivered mail to residents and business within assigned area.
  • Scanned labels on letters or parcels to confirm receipt.
  • Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
  • Sorted mail for delivery, arranging mail in delivery sequence.
  • Used road maps or GPS to verify routes and designated addresses.
  • Prepared outgoing mail by affixing postage, sorting, and weighing parcels.
  • Furnished customers with postal information, change-of-address cards and other postal forms.
  • Researched road conditions for assigned route to identify road construction and potential delays.
  • Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
  • Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
  • Provided customers with information about products and services offered by the Post Office.
  • Cleaned and checked over vehicle after completion of daily deliveries.
  • Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.

Security Officer

Akal Security
BWI Airport, United States
01.2014 - 01.2015
  • Company Overview: Security Company that provides protective security at the BWI airport
  • Make complete security check at all the exit points at the airport 24/7
  • Make general security patrol and control around the entire airport at every 30 minute’s intervals
  • Security Company that provides protective security at the BWI airport

Security Officer

Broadway Security
Baltimore, United States
11.2012 - 01.2014
  • Verified the identification of employees and visitors by government issued ID, badge inspection and/or using the Security personnel databases
  • Made complete rounds and inspections as required
  • Provided control of all incoming and outgoing properties
  • Patrolled inside and outside areas in accordance with security procedures
  • Airport patrol and total supervision for in and outgoing passengers

Sales Consultant

Daycares Jeep, Chrysler, Ram
New Carrollton, United States
01.2012 - 11.2012
  • Company Overview: An automotive group that sells and services various brands of vehicles.
  • Greeted customers in a prompt, professional, business-like manner.
  • Maintained an awareness of all promotions and advertisements.
  • Assisted in floor moves, merchandising, display maintenance, and housekeeping.
  • Sold new and/or pre-owned automobiles, trucks, and sport utility vehicles to new customers and returning buyers.
  • Demonstrated the capabilities of various vehicles to prospective buyers, and encouraged people to make purchases.
  • Automotive Group that sells and services various brands of vehicles.
  • Worked with fellow sales team members to achieve group targets.
  • Performed cold calls to prospective customers to introduce company offerings.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Generated leads through cold calling, networking, and referrals.
  • Analyzed customer needs and preferences to recommend appropriate products.
  • Maintained accurate records of all sales activities in the CRM system.
  • Priced out products for customers and drew up sales paperwork.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Greeted and assisted customers to foster positive experiences.
  • Collaborated with marketing team to design promotional materials for campaigns.
  • Cultivated productive relationships with existing customers through exceptional follow-up after sales.

Quality Control and Assurance Manager

Baker Hughes, Inc
Malabo, Equatorial Guinea
01.2007 - 12.2010
  • Company Overview: An oilfield services company
  • Designed and executed test plans on field operation and base plan applications
  • Recorded and documented results and compared to expected requirements in the quality management system
  • Detected work order failures so that defects may be discovered and corrected related to quality management system and procedures
  • Knowledge of ASTM for petroleum products is required
  • Generated historical analysis of test results of tools and equipment’s to always meet customer expectations
  • Document anomalies and issues on key performance indicators and upload all job-related issues on the company databases
  • Maintained database of all always related off and on shore activities in related to quality management system procedures
  • Always maintained QHSE to meet ISO 9001, and all quality management procedures
  • Implemented all qualities management procedures to always meet customer’s satisfaction
  • Implemented quality meetings and safety meetings to ensure policies are in place
  • An oilfield services company
  • Monitored product trends and suggested changes.
  • Managed a team of Quality Control and Assurance personnel to ensure compliance with company policies and procedures.
  • Directed the preparation and execution of internal and external audits, achieving compliance with ISO standards and other regulatory bodies.
  • Implemented corrective and preventive action (CAPA) systems, significantly reducing defect rates and improving product reliability.
  • Led sustainability initiatives within the quality department, focusing on waste reduction and improving environmental impact.
  • Ensured that all documents pertaining to product quality were properly maintained according to established regulations.
  • Developed and implemented quality control processes to improve product reliability.
  • Fielded customer complaints and rectified service issues.
  • Managed the development and maintenance of quality management systems (QMS), ensuring continuous improvement and efficiency.
  • Utilized statistical process control (SPC) and other quality tools to monitor process capability and product consistency.
  • Troubleshot product issues and fixed problems.
  • Developed quality control plans to monitor and review the production process.
  • Analyzed customer complaints to determine root causes of defects and implemented corrective actions accordingly.
  • Established key performance indicators related to product quality assurance objectives.
  • Investigated customer inquiries concerning product quality issues and provided timely resolution.
  • Trained and mentored quality assurance staff, enhancing their skills and knowledge in quality standards and best practices.
  • Developed training materials for employees in order to ensure consistent quality assurance practices throughout the organization.
  • Analyzed quality control test results and provided feedback and interpretation to production management or staff.
  • Trained and mentored project leaders to drive culture change toward total quality mindset across production continuum.
  • Determined optimum points to sample products and created protocols to obtain reliable data.
  • Established procedures and quality standards.
  • Created, edited, and updated project manuals and technical documentation used by entire QA team.
  • Managed continuous improvement strategies to improve manufacturing margins and reduce costs.
  • Supervised and guided inspectors, technicians, and other staff.
  • Conducted periodic audits on internal processes to identify areas of improvement in product performance, safety, and reliability.
  • Provided technical support during customer visits or other external events related to product quality assurance matters.
  • Established and accomplished goals for improvements in profits, quality and delivery.
  • Coordinated with vendors regarding supply chain management activities related to quality assurance efforts.
  • Performed regular inspections of finished goods prior to shipment to customers.
  • Kept records of quality reports and statistical reviews.
  • Assisted with the development of test protocols for incoming raw material inspection purposes.
  • Established quality metrics and benchmarks to measure performance and guide strategic decision-making.
  • Updated and maintained documentation related to quality assurance processes, procedures, and reports to ensure regulatory compliance.
  • Conducted risk assessments and validation activities to mitigate potential quality and compliance risks.
  • Implemented corrective action programs for non-conforming products or services.
  • Monitored inventory levels of raw materials, components, packaging materials. needed for production operations.
  • Managed supplier key performance indicators and checked materials for compliance with specifications.
  • Negotiated with suppliers and vendors to improve product quality, reduce costs, and ensure timely delivery of materials.
  • Oversaw supplier quality assurance programs, including audits and performance evaluations, to ensure adherence to company standards.
  • Coordinated with production and development teams to integrate quality assurance measures into all phases of product lifecycle.
  • Reviewed current standards and policies.
  • Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
  • Identified needed resources and aligned with project milestones, deliverables, and prioritization for viable production planning.
  • Managed company onboarding processes, interviewing, and selecting new quality assurance personnel.
  • Worked closely with engineering teams in order develop new methods for improving existing products or creating entirely new ones.
  • Fostered a culture of quality across the organization by promoting awareness and understanding of quality standards and their importance.

Pumpman

China National Offshore Oil Corporation
Malabo, Equatorial Guinea
01.2008 - 12.2008
  • Company Overview: The third-largest national oil company in the People's Republic of China
  • Assured that all equipment operated within specified parameters
  • Assured that all products such as natural gas, oil, coal, and other fuels were delivered in a safe and efficient manner and stored in their proper tanks
  • Reported malfunctions to supervisors to prevent damage to equipment, and loss of life and inventory
  • Maintained records of delivery and distributions as required by daily operations
  • The third-largest national oil company in the People's Republic of China

Field Engineer Cementing and Stimulation

Schlumberger
Malabo, Equatorial Guinea
11.2001 - 12.2007
  • Company Overview: The world's leading supplier of technology, integrated project management and information solutions to customers working in the oil and gas industry
  • Represented the company in a positive and professional and in a timely manner
  • Worked with all personnel and outside contacts to satisfy clients and achieve company goals
  • Identified areas of improvement in the company and assisted in creating and implementing solutions
  • Identified wasteful or inefficient practices and other unnecessary expenses
  • Ensured that workers were following all safety guidelines, reported violations to management
  • Support Operation on and offshore with client’s specifications always
  • Always empower Company regulations and policies with day-to-day monitoring employees
  • Maintained high standard of implementation of Quality Assurance Management System and QHSE standard at all-time, ISO 9001
  • Oversees all company operations on and offshore and maintains all records in KPI and in SAP
  • Communicate with clients to determine needs and explain complex issues
  • Conduct research and studies on site to execute job
  • Manage field activities and implement engineering designs
  • Diagnose construction or machinery problems for efficiency
  • Resolve malfunctions or other crises when they arise
  • Oversee repairs and technical improvements
  • Install new systems and technology systems units
  • Inspect and test material and machinery for safety before and after operation
  • Ensure proper maintenance of onsite equipment for effective operation
  • Supervise and direct onsite crew e.g., technicians, operators, helpers
  • The world's leading supplier of technology, integrated project management and information solutions to customers working in the oil and gas industry

Quality Assurance Team Member

Q & Q Control Services in Oil and Gas and Dry Cargo Off and Onshore Inspection
Malabo, Equatorial Guinea
01.2000 - 12.2001
  • Part of the Ship Quality Assurance team and involved in the day-to-day activities of Ship and Barge vetting and provide Ship Quality Assurance advice to all areas of specifications, provide confidential vetting and screening of vessels/barges offered for all forms of Clients requirements in Quantitative and Qualitative analysis specifications
  • Understand, manage, and implement Ship Quality Assurance Standard in support of Clients requirements for shipping businesses in Gas and Oil, Chemicals, LNG and LPG activities
  • Conversant with international legislation (i.e., MARPOL, SOLAS, ISO 9008 -9001 and ISM) and Industry Standards, codes and Guidelines (i.e., ISGOTT, ICS, IBC) as well as the US Code of Federal Regulations where applicable to Marine Business
  • Face competing demands for prompt resolution of vetting issues; be able to prioritize handling of products, such as INNAGING and ULLAGING
  • Perform some trip to cover Ship Inspection requirements, management reviews, and be prepared for on call periodically outside normal office hours
  • Always maintain general safety procedures in relation to ISO 9001 and MSDS

Education

Associate of Science - Quality Management System

Purdue University
West Lafayette, IN
01-2023

Associate of Science - Quality Management System

Purdue University
West Lafayette, IN
01-2016

Associate of Science - Cyber Security

Baltimore City Community College
Baltimore, MD
08-2014

Bachelor of Science - Chemistry

University of Buea
Buea-Cameroon
08-2005

General Certificate of Education at Advance Level (A) - General Certificate of Education

Government High School
Limbe, Cameroon
06-1996

Skills

  • Application security
  • Access control management
  • Secure network design
  • Network security management
  • Incident response
  • Security awareness training
  • Vulnerability assessment
  • Documentation and materials
  • Results validation
  • Bug tracking
  • Testing plans
  • Best practices and methodologies
  • QA reporting
  • Virtualization
  • Conformance assessment
  • Technical reporting and documentation
  • Service request management
  • Safety procedures
  • Procedural documentation
  • Quality control
  • Performance optimization
  • Quality assurance
  • Engineering
  • Field testing
  • Field data collection
  • Staff coordination
  • Customer support
  • Document management
  • Troubleshooting
  • System testing
  • Equipment installation
  • Field production

Training

  • Salesperson certificate with DARCARS AUTO Company.
  • Qualitative and Quantitative Certification Training.
  • Security Officer license certificate.

Languages

  • English
  • Spanish
  • French
  • Italian
  • Portuguese

Personal Information

Citizenship: UNITED STATES OF AMERICA

Languages

Spanish
Professional
English
Professional
French
Professional
Portuguese
Elementary
Italian
Elementary

Websites

Timeline

Network Security Analyst

Student Success Center
06.2024 - Current

Security Specialist

Allied Universal
01.2023 - 09.2024

CEO/Founder

Paths International
02.2016 - Current

City Letter Carrier

United States Postal Service
01.2015 - 01.2016

Security Officer

Akal Security
01.2014 - 01.2015

Security Officer

Broadway Security
11.2012 - 01.2014

Sales Consultant

Daycares Jeep, Chrysler, Ram
01.2012 - 11.2012

Pumpman

China National Offshore Oil Corporation
01.2008 - 12.2008

Quality Control and Assurance Manager

Baker Hughes, Inc
01.2007 - 12.2010

Field Engineer Cementing and Stimulation

Schlumberger
11.2001 - 12.2007

Quality Assurance Team Member

Q & Q Control Services in Oil and Gas and Dry Cargo Off and Onshore Inspection
01.2000 - 12.2001

Associate of Science - Quality Management System

Purdue University

Associate of Science - Quality Management System

Purdue University

Associate of Science - Cyber Security

Baltimore City Community College

Bachelor of Science - Chemistry

University of Buea

General Certificate of Education at Advance Level (A) - General Certificate of Education

Government High School

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PEDRO N. MANGUE