Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline

PEDRO OSCAR RODRIGUEZ

Sacramento,CA

Summary

Reliable and motivated bilingual professional with experience in front desk and customer-facing roles. Skilled in communication, problem-solving, and providing excellent service. Quick to learn new tools and adapt to digital work environments. Seeking a remote position to grow professionally while delivering outstanding support and value to a team.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Amazon Delivery Driver

Amazon.com, Inc.
04.2022 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.

Housekeeping Manager

Westgate Resorts
05.2020 - 11.2020
  • Guest Satisfaction & Issue Resolution: Prioritized guest satisfaction by proactively addressing and resolving guest concerns and requests, ensuring a positive and memorable guest experience.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
  • Managed team productivity and workflow to exceed quality standards.
  • Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.

Housekeeping Supervisor

Westgate Resorts
07.2018 - 05.2020
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.

Front Desk Agent

Westgate Resorts
02.2017 - 06.2018
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

Education

Surgical Technician Certificate -

Ponce Paramedical College Inc., Puerto Rico
07.2015

High School Diploma -

Young Ambassadors Academy, Puerto Rico
05.2008

Skills

  • Customer service
  • Complaint handling
  • Fluent bilingualism
  • Problem-solving
  • Payment collection
  • Active listening
  • Time management
  • Multitasking and organization
  • Problem-solving skills
  • Fast learning
  • Microsoft Excel
  • Hospitality services
  • Phone Etiquette
  • Microsoft Office

Certification

  • Del Driver's License - Class D
  • Introduction to Microsoft Excel- Coursera| Mar 2025
  • Basics Formulas and Functions in Microsoft Excel- Coursera| Dec 2024
  • AI for Everyone- Coursera| Mar 2025
  • Supervised Machine Learning: Regression and Classification- Coursera| Apr 2025

LANGUAGES

English
Spanish

Timeline

Amazon Delivery Driver - Amazon.com, Inc.
04.2022 - Current
Housekeeping Manager - Westgate Resorts
05.2020 - 11.2020
Housekeeping Supervisor - Westgate Resorts
07.2018 - 05.2020
Front Desk Agent - Westgate Resorts
02.2017 - 06.2018
Ponce Paramedical College Inc. - Surgical Technician Certificate,
Young Ambassadors Academy - High School Diploma,

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PEDRO OSCAR RODRIGUEZ