SEIMS/VoterScan/VoterView/Provisional Voting/BERT
Pedro Osorio
Voter Registration Specialist
Raleigh,NC
Summary
I am a fluent in English and Spanish, hard-working, motivated individual with a passion for assisting others and the capacity to succeed in any given environment. I’m currently a government worker. I get along well with others, while also working efficiently on my own. I seek a position in which I will develop and excel on a personal level while giving my best to my employer.
Overview
2
2
Languages
1
1
Certification
9
9
years of post-secondary education
10
10
years of professional experience
Work History
Voter Registration Specialist
Wake County Board Of Elections
Raleigh, NC
12.2019 - Current
- Database access of SEIMS, VoterScan, VoterView, BERT, OSSM, Provisional Voting database, daily trust with confidential information.
- Conducted multi panel interviews during our hiring period.
- Information.
- I am a Notary Public in Wake County NC.
- Managed the lobby of the Wake County Board of Elections with an influx of thousands of voters daily.
- Processed cancellations, changes or special requests promptly.
- Data Entry. Fast and very accurate. Hundreds of forms to data enter daily.
- Review process. Fine attention to detail, to ensure no mistakes or reduce mistakes from co-workers. Hundreds of forms to review daily.
- Wake County Professional Certification. Consisted of 13 classes. 3-year validation.
- Trusted with over 200,000 Absentee ballots that came in through my supervision.
- Handle Financial Paperwork from Candidates for office.
- Handle legal documents on daily basis.
- NVRA processes (Review of forms received from departments such as DSS/Human Resources/WIC/Deaf & Hearing services.)
- Handling de-escalations with unhappy customers.
- Monitor security footage with access to our loading docks, front door, receiving gate to let in contractors or shipments.
- Receive shipment from companies/contractors and make note of it.
- Become knowledgeable of Statute Chapter 163 (Election Laws)
- Write/Edit Manuals that we use as training manuals for new employees.
- Train new employees, take note of their progress, as well as answer any questions they may have during their training period. Consists of 4 weeks.
- Dual monitor work environment. Consisted of having to monitor work chat as well as stay updated throughout the day by communicating with co-workers using the chat feature.
- Polling place/ADA inspections. Consisted of me having to travel to certain polling places to make sure they were ADA compliant.
- (Provisional Voting) I use a series of databases to determine whether a voter’s vote is to be counted or not based on their eligibility to vote.
- ROD reports. Weekly check of Register of Deeds database to remove any voters that are deceased.
- Underage voter notifications mailed out every Monday.
- Incomplete letters mailed out daily to voters that did not complete all the required information.
- Sorting/Processing incoming mail.
- Managing 16 workers to ensure tasks are completed on time.
- Great under pressure. I know how to remain calm during stressful situations.
Customer Service Representative
AJP Tax Service
Raleigh, NC
07.2014 - 11.2019
- Maintained thorough and current understanding of applicable tax laws.
- Handle telephone calls in a professional and friendly manner with clients, customers, and all other parties calling the business.
- Reviewed financial statements for accuracy and integrity.
- Provide, assist, or specialize with appointment scheduling functions.
- Make client schedules. Booking appointments for clients.
- Posting debits and credits using QuickBooks.
- Assisted customers with a warm and professional attitude.
- Processed customer transactions.
- Assisted customers with questions related to taxes.
- Kept records of customer complaints.
- Handled emails, inbound calls, and outbound calls.
- Great patience and persistence during the conversation with the customer.
Customer Service Representative
Duke Energy
Raleigh, NC
06.2018 - 08.2018
- Responded to customer requests for products, services and company information.
- Made sales on the phone based on eligible services depending for their home.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- 6 week long course on customer service. Received a certificate.
- Boosted sales revenue by skillfully promoting diverse energy options.
- Regularly exceeded daily sales and product add-on quotas.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered constant flow of customer calls with dozens of calls in queue per minutes.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
Customer Sales Representative
Metro PCS
Raleigh, NC
04.2016 - 06.2017
- Demonstrated my customer service skills while having the ability to understand and solve the customer's needs along with their wants.
- Receive shipment and complete inventory.
- Help run the social medias.
- Take company pictures.
- Help translate marketing flyers from English to Spanish
- Processing customer orders/changes/warranties/returns to establish company policies.
- Keep a high level of excellent customer service to a wide group of customers.
Customer Service Representative
Food Lion
Raleigh, NC
04.2013 - 05.2014
- Interact with customers daily and be responsible for managing all the credit card and cash transactions.
- Responsible for balanced cash draw at close of shift.
- Work in fast pace environment.
- Able to multi task.
Customer Service Representation
El Mandado
Raleigh, NC
03.2012 - 03.2013
- Providing an advanced level of customer service to both English and Spanish- speaking clients.
- Organize and file paperwork.
- Processing money transfers and balance cash drawer.
- Sending money to and from various countries around the world.
- Handled thousands of dollars daily.
- Troubleshoot any problems with the computer and also various software.
- Customer service on the phone, as well as in person.
- Handle de-escalations.
Education
No Degree - Accountant
Wake Tech
Raleigh 03.2016 - Current
High School Diploma -
Sanderson High School
Raleigh 08.2009 - 07.2013
Skills
Problem-solving
Software
Microsoft Office
Certification
Wake County Professional
Timeline
Wake County Professional
02-2021
Voter Registration Specialist
Wake County Board Of Elections
12.2019 - Current
Customer Service Representative
Duke Energy
06.2018 - 08.2018
Customer Sales Representative
Metro PCS
04.2016 - 06.2017
No Degree - Accountant
Wake Tech
03.2016 - Current
Customer Service Representative
AJP Tax Service
07.2014 - 11.2019
Customer Service Representative
Food Lion
04.2013 - 05.2014
Customer Service Representation
El Mandado
03.2012 - 03.2013
High School Diploma -
Sanderson High School
08.2009 - 07.2013
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