Summary
Overview
Work History
Education
Skills
Affiliations
AREAS OF HIGHLIGHTS
Timeline
CustomerServiceRepresentative
Pedro Otaiza

Pedro Otaiza

Davie,FL

Summary

Knowledgeable, performance-driven, and detail-oriented professional with experience in project management, the arts, team management, and data management. Proven to show superior analytical thinking skills in prioritizing tasks, identifying technical issues, and providing timely resolutions. Possesses advanced communication abilities in conveying innovative and creative ideas to diverse audiences. Highly committed to bringing added values and ideas to enhance short and long-term objectives along with the ability to grasp and adapt to new environments, procedures, and technologies quickly.

Overview

9
9
years of professional experience

Work History

Event Host

The Media Nut
03.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Mentored junior staff members in effective event management techniques, fostering a collaborative work environment that led to stronger team performance.
  • Developed creative marketing strategies to promote events, attracting new clients and expanding the business''s reach.
  • Adapted quickly to evolving client needs, integrating last-minute changes smoothly and maintaining high levels of guest satisfaction.
  • Collaborated with cross-functional teams to ensure all aspects of the event were effectively coordinated and executed on time.
  • Implemented innovative solutions to common event challenges, resulting in smoother operations and enhanced guest experiences.
  • Coordinated schedules and timelines for events.
  • Ensured compliance with safety regulations during events, proactively addressing hazards or deficiencies before they became issues for guests or staff.
  • Liaised with marketing and PR colleagues to promote special events in social calendars.

Supermarket Worker

NSU
08.2023 - Current
  • Assisted customers with locating desired items, resulting in improved shopping experiences.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Supported team members during busy periods, ensuring smooth operations throughout the store.
  • Enhanced customer satisfaction by providing efficient and friendly service at checkout lanes.

Event Coordinator and Technology Manager

Convention Consultant
05.2016 - Current
  • Plan and manage events at various convention centers by generating promotional material, setting up and breaking down technology equipment, and managing event volunteers and staff.

Website Developer and Performer Manager

Trattoria Pampered Chef
08.2020 - 10.2022
  • Organized, developed, designed and troubleshooted restaurant's website, to make sure all information is current and relevant.
  • Managed the technology needed for weekend performers, while also performing in their place due to absences or cancellations.

Floor Manager

Winn-Dixie
01.2016 - 02.2017
  • Provided advanced customer service to shoppers, to meet their demands and requests in a timely manner; while also taking inventory stock and maintaining store cleanliness.
  • Trained and managed new hires in business practices and procedures.

Education

Associate of Arts - Technology Project Management

Broward College
06.2018

Skills

  • Customer Service
  • Social Media Marketing
  • Video and Photo Editing
  • Video Production
  • SQL Coding
  • Adobe Creative Suite
  • Microsoft Office
  • Time Management
  • Planning and Organization
  • Teamwork
  • Decision making
  • Typing (62 wpm)

Affiliations

  • Random Rambling Productions - A self-made production company dedicated to creating entertaining content focusing on pop culture.
  • South Florida Youtubers - A group of Youtube creators focused on collaboration, teamwork, and community engagement in the Miami, FL area.

AREAS OF HIGHLIGHTS

  • Multitasking – Able to managing multiple tasks at once while maintaining focus on objectives that increases productivity.
  • Decision Making – Able to quickly analyze situations and weigh out the best possible options before making decisions to achieve profitable results.
  • Customer Service – Ability to anticipate and satisfy the needs of internal and external customers and staff by delivering service in a fast and organized manner.
  • Teamwork – Able to work and collaborate with a team in order to achieve, meet, and exceed company goals and expectations.
  • Computer – Expert level skilled user of Windows, MS Office Suite, and Adobe Creative Suite, and has proven to quickly learn and adapt to new applications and processes.

Timeline

Event Host

The Media Nut
03.2024 - Current

Supermarket Worker

NSU
08.2023 - Current

Website Developer and Performer Manager

Trattoria Pampered Chef
08.2020 - 10.2022

Event Coordinator and Technology Manager

Convention Consultant
05.2016 - Current

Floor Manager

Winn-Dixie
01.2016 - 02.2017

Associate of Arts - Technology Project Management

Broward College