Summary
Overview
Work History
Education
Skills
Websites
Leadership Experience
Volunteer Experience
Accomplishments
Languages
Certification
Timeline
Generic

PEDRO PAREDES

Davenport,FL

Summary

To use all the skills, knowledge and experience to better enhance experiences and operations in the business.

I have always taken the role of the one who wants to lead the team. I am prideful in my work and what I can bring to not only the team but what I can bring out of the team. I inspire myself to be better and with my contagious attitude I bring follower-ship with me. One of the things I pride myself on is seeing potential in others and knowing how to bring out the best in them. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

General Manager of Operations

Salt & Straw
ORLANDO, FL
10.2018 - Current
  • Recruited, hired, and trained new staff members according to organizational standards.
  • Established quality assurance processes to ensure customer satisfaction.
  • Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
  • Collaborated with marketing team to develop promotional campaigns for products or services.
  • Coordinated with other departments to ensure successful delivery of services.
  • Successfully handled the financial planning for the department on a yearly basis.
  • Provided strategic direction to staff members in order to maximize productivity.
  • Established key performance indicators for tracking progress towards organizational objectives.
  • Resolved escalated customer service issues in a timely manner.
  • Reviewed reports on operational performance metrics and identified areas of improvement.
  • Identified cost savings initiatives that could be implemented across all departments.
  • Analyzed training needs to develop new training programs or modify existing programs.

SWAT Operator

Salt & Straw
  • Assisted with the development of career pathways for employees based on their individual goals and objectives.
  • Managed budgeting process for training programs within the organization.
  • Developed training materials, including manuals, guides and handouts.
  • Analyzed data to evaluate effectiveness of current training program offerings.
  • Provided coaching and mentorship programs for staff members.

Education

BACHELORS IN GRAPHIC DESIGN -

Art Institute of Orange County
03.2011

Skills

  • Great with teams and guest experience
  • Great with thinking on my feet
  • Great problem solver
  • Fast learner and always learning
  • Great with constructive criticism
  • Staff Development
  • Operations Management
  • Logistics Management
  • Business Analysis
  • Marketing
  • Business Planning
  • Workflow Optimization
  • Data Analysis
  • Performance monitoring
  • P&L Management
  • Financial Management
  • Business Development
  • Cross-Functional Collaboration
  • Multi-unit operations management
  • Project management abilities
  • Cross-functional communications
  • Team Leadership
  • Decision-Making
  • Problem-Solving
  • Policies and procedures implementation
  • Data Evaluation

Leadership Experience

I always love giving back. I have volunteered with Kaboom and Backpack programs and Generosity Feeds. I have always taken the role of the one who wants to lead the team. I am prideful in my work and what I can bring to not only the team but what I can bring out of the team. I inspire myself to be better and with my contagious attitude I bring my team members with me. One of the things I pride myself on is seeing potential in others and knowing how to bring it out of them.

Volunteer Experience

  • Kaboom
  • Backpack programs
  • Generosity Feeds

Accomplishments

  • Lead New Shop Operations in training and opening new store in Northern California area.
  • Lead New Shop Operations in training and opening new store in South Florida area.
  • Lead New Shop Operations in all aspects of opening new store in a new market in Orlando Florida area.
  • Lead Re-opening of Shop Operations in existing market in Orange County, California area.
  • Lead New Shop Operations in all aspects of opening new store in existing market in San Diego area.

Languages

Spanish
Native/ Bilingual

Certification

  • Up to date on all Food and Health certificates.

Timeline

General Manager of Operations

Salt & Straw
10.2018 - Current

SWAT Operator

Salt & Straw

BACHELORS IN GRAPHIC DESIGN -

Art Institute of Orange County

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