Pedro Perez
Norwalk,CA
Summary
Dynamic and reliable professional with a proven track record, excelling in high-pressure environments. Expert in customer service and hospitality service expertise, I significantly enhanced guest satisfaction and loyalty through effective communication and responsible alcohol service. A fast learner and team player, I thrive in collaborative settings, consistently ensuring outstanding guest experiences.
Overview
6
6
years of professional experience
Work History
Bartender/Cocktail Server
Black Angus
2022.06 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Anticipated guest needs and provided proactive service.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Front Desk Agent/On-Call Banquet Server
Doubletree By Hilton
2018.04 - 2022.11
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Associate of Science - Hospitality Administration And Management
Fullerton College
Fullerton, CA06.2023
Skills
- Strong multitasking
- Customer Service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing Personality
- Responsible Alcohol Service
- Hospitality service expertise
- Fast Learner
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender/Cocktail Server
Black Angus
2022.06 - Current
Front Desk Agent/On-Call Banquet Server
Doubletree By Hilton
2018.04 - 2022.11
Associate of Science - Hospitality Administration And Management
Fullerton College
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