Pedro Perez-Reza
Portland,OR
Summary
Results-driven professional providing executive support and leading teams in business operations with a take-charge attitude. Skilled in managing multiple tasks and priorities with precision and attention to detail. Proficient in office management, database management, and budget tracking. Known for delivering exceptional customer service and fostering effective team collaboration. I am a self driven employee that likes to get things done and enthusiastic about learning.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bilingual Rental Assistance Coordinator
Cascade Aids Project
Portland, Oregon
12.2022 - Current
- Facilitated seamless coordination between departments, resulting in the timely and economical completion of projects.
- Ensured accuracy of event, meeting, and deadline scheduling by maintaining calendars.
- Followed company policies and procedures in executing project management activities.
- Managed the creation and upkeep of precise records for departmental functions, which included budgets, personnel documents, and project timelines.
- Ensuring excellent customer service by resolving complaints and responding to queries promptly.
- Achieved optimized time management by developing work schedules that effectively allocated resources to prioritize key tasks.
- Effectively communicated work procedures and policies to staff through concise instructions.
- Enabled seamless communication between English and Spanish speakers through proficient translation skills, both verbally and in writing.
Delivery Associate/Customer Service Associate
The Home Depot Inc
Portland , OR
07.2020 - 06.2022
- Delivered items to customers and presented invoices for payments.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Notified customers of delays to decrease calls to support.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Camp Counselor
TLC (Tender, Love and Care)
Portland, OR
07.2015 - 06.2019
- Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Coordinated and led group activities for campers and counselors.
- Explained principles, techniques and safety requirements to activity participants to prevent injury.
- Established and built relationships with campers to ease fears in new environment.
- Secured facility reservations for specific activities.
- Improved camper experience with list of flash-fun ideas.
Education
Bachelor of Arts - Business Technology And Analytics
Portland State University
Portland, OR06-2024
Some College (No Degree) - Mechanical Engineering
Oregon State University
Corvallis, OR06-2022
High School Diploma -
Roosevelt High School
Portland, OR06.2019
Skills
- Customer Support
- MS Office Proficiency
- Inbound and Outbound Calling
- Needs Assessment
- Translation and Interpretation Services
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Creative Problem Solving
- Efficient and Detail-Oriented
- Bilingual: Spanish and English
- Financial Management
- Data Entry
- Business Administration
- Administrative Leadership
- Document Management
- Recordkeeping
- Schedule Coordination
- Budget Planning
- Discretion and Confidentiality
- Business Needs Analysis
- Data Validation
- Data Modeling
- Data Analysis
Certification
Oregon Seal of Biliteracy.
Languages
Spanish
Native/ Bilingual
Timeline
Bilingual Rental Assistance Coordinator
Cascade Aids Project
12.2022 - Current
Delivery Associate/Customer Service Associate
The Home Depot Inc
07.2020 - 06.2022
Camp Counselor
TLC (Tender, Love and Care)
07.2015 - 06.2019
Bachelor of Arts - Business Technology And Analytics
Portland State University
Some College (No Degree) - Mechanical Engineering
Oregon State University
High School Diploma -
Roosevelt High School
Oregon Seal of Biliteracy.
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