Pedro Pina
San Diego,CA
Summary
Dynamic team leader with expertise in project management and customer service. Proven ability to train staff and enhance guest experiences through effective communication and safety compliance.
Overview
9
9
years of professional experience
Work History
Team Leader
California Dreams Hostel
San Diego, California
08.2024 - Current
- Led daily operations and team activities in a fast-paced hostel environment.
- Trained new staff on customer service and operational procedures.
- Managed guest check-ins and check-outs efficiently to enhance experience.
- Coordinated group events and activities to promote guest engagement.
- Oversaw inventory management for supplies and amenities at the hostel.
- Resolved guest issues promptly to maintain satisfaction and comfort.
- Implemented safety protocols to ensure a secure environment for guests.
- Delegated daily tasks to team members to optimize group productivity.
Cashier and Food Handler
Açai Carioca
San Diego, California
07.2024 - 02.2025
- Ensured compliance with all safety regulations within the store environment.
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Sushi Chef
Touken Sushi
Orlando, Florida
04.2022 - 05.2023
- Ensured quality of product was consistent throughout shift.
- Communicated effectively with coworkers regarding customer orders.
- Stored raw ingredients correctly according to established protocols.
Small Business Owner
Pinna Home Improvement
Orlando, FL
06.2021 - 01.2023
- Negotiated contracts with vendors, suppliers and customers.
- Managed staff recruitment, hiring, training, and development.
- Analyzed market trends to inform product offerings and pricing decisions.
- Designed customer loyalty programs to increase sales revenue.
Sales Associate
Squadafum
São Paulo, SP
05.2017 - 07.2019
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
- Greeted customers and provided exceptional customer service.
Education
University(No Degree) - Marketing
IBMEC
Rio De Janeiro, BrazilSome College (No Degree) - Communication Design
Anhembi Morumbi
São PauloSome College (No Degree) - Biology
Estacio De Sá
Rio De JaneiroSkills
- Project management
- Flooring sales
- Remodeling projects
- Product sales
- Business development
- Team training
- Safety compliance
- Effective communication
- Adaptability
- Communication
- Client account management
- Teamwork and collaboration
- Customer service
Timeline
Team Leader
California Dreams Hostel
08.2024 - Current
Cashier and Food Handler
Açai Carioca
07.2024 - 02.2025
Sushi Chef
Touken Sushi
04.2022 - 05.2023
Small Business Owner
Pinna Home Improvement
06.2021 - 01.2023
Sales Associate
Squadafum
05.2017 - 07.2019
University(No Degree) - Marketing
IBMEC
Some College (No Degree) - Communication Design
Anhembi Morumbi
Some College (No Degree) - Biology
Estacio De Sá