Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Ashley Haro

Pembroke Pines,FL

Summary

Committed warehouse associate with strong production background. Focused on maintaining team safety and meeting challenging performance targets. Skilled in picking, packing and return areas and looking for a new challenge as supervisor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

1
1
year of professional experience

Work History

Associate

Walmart
Wilkes-Barre, PA
02.2024 - 07.2024
  • Assisted customers with selecting items and answering questions about products.
  • Assisted in stocking shelves with merchandise as needed.
  • Assisted with stocking merchandise when necessary.
  • Established procedures for receiving, stocking, and displaying merchandise.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved customer complaints promptly and efficiently.
  • Developed positive relationships with customers through friendly interactions.

Packing and Picking Operator

DHL
Wilkes-Barre, PA
01.2024 - 01.2024
  • Enhanced picking efficiency by implementing an organized system for locating and retrieving items.
  • Reduced packing errors by consistently double-checking orders and ensuring correct items were included.
  • Maintained a clean and safe work environment, adhering to safety protocols and reducing workplace accidents.
  • Collaborated with team members to streamline the picking process, resulting in improved productivity.
  • Increased order accuracy with thorough attention to detail when reading and following pick lists.
  • Exceeded daily performance targets through efficient time management and prioritization of tasks.

Returns Processor

Bergen Logistics (shippers)
Wilkes-Barre, PA
06.2023 - 01.2024
  • Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
  • Streamlined returns process for quicker resolution, implementing a systematic approach to handling returned items.
  • Reduced processing time by consistently meeting or exceeding daily targets, ensuring prompt customer refunds or exchanges.
  • Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
  • Evaluated product condition upon return, determining eligibility for refund, exchange, or repair according to company policies.
  • Assisted in the development of new return procedures to simplify processes and improve overall efficiency.
  • Provided exceptional customer service during all stages of the return process, addressing concerns and resolving issues promptly.

Education

High School Diploma -

North Bergen High School
North Bergen, NJ
06.2022

Some College (No Degree) - Nursing

Luzerne County Community College
Nanticoke, PA

Skills

  • Tools Operation
  • Quality Assurance
  • Problem-Solving
  • Efficient Multitasking
  • Materials Handling
  • Attention to Detail
  • Paperwork Processing
  • Appointment Scheduling
  • Scheduling
  • Product Knowledge
  • Data Entry
  • Customer consulting
  • Microsoft Outlook

Languages

English
Full Professional
Spanish
Full Professional

References

References available upon request.

Timeline

Associate

Walmart
02.2024 - 07.2024

Packing and Picking Operator

DHL
01.2024 - 01.2024

Returns Processor

Bergen Logistics (shippers)
06.2023 - 01.2024

High School Diploma -

North Bergen High School

Some College (No Degree) - Nursing

Luzerne County Community College
Ashley Haro