Summary
Overview
Work History
Education
Skills
Timeline
Generic

PEDRO RIOS JR.

Laredo,TX

Summary

Greetings, my name is Pedro Rios Jr. I am a Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

18
18
years of professional experience

Work History

General Manager

Boot Barn
09.2021 - Current
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Assistant Manager

Lowe's Home Improvement
03.2020 - 06.2021
  • Coached team on effective upselling and cross-selling methods.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Reduced injuries among personnel with development and implementation of robust safety programs and policies.
  • Maintained store equipment, including computers, printers and fax machines.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.

Assistant Store Manager Merchandising & Operations

JCPenney
12.2018 - 03.2020
  • Conducted weekly walk-throughs with my Merchandising Supervisors to discuss interior visual displays
  • Manage pricing and signing team to complete product displays and educate customers
  • Inspected merchandise for quality and arranged proper display location on floor
  • Developed merchandising strategy to efficiently move overstock
  • Maximized productivity and management systems by establishing specific goals and managing operations
  • Advanced productivity KPIs by leading trainings on procedures and safety practices
  • Leading the Fulfillment team making sure they stay on process for BPOIS and SFS

Assistant Store Manager

Ross Dress for Less
03.2018 - 12.2018
  • Recruit, interviewed and hired individuals who would add value to the team while bringing a wealth of experience in retail
  • Manage the scheduling for store shifts so that there was proper staffing at all times
  • Complete all daily tasks and special assignments with an efficient and quality-driven approach
  • Follow merchandising guidelines to present visually appealing displays
  • Respond to customer concerns with friendly and knowledgeable service
  • Built relationships with customers to increase likelihood of repeat business
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
  • Supervise and directed all merchandise and shipment processing
  • Work with the management team to implement the proper division of responsibilities

Central Checkout Manager

H-E-B
04.2016 - 09.2017
  • Cross-trained and backed up other customer service managers.
  • Devised and published metrics to measure the organization's success in delivering world class customer service.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Strong leader of customer support staff.

Area Supervisor

Ross Dress for Less
08.2013 - 03.2016
  • Assigned employees to specific duties to best meet the needs of the store.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Generated repeat business through exceptional customer service.
  • Responsible for Front End control when needed. This includes refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules.
  • Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed.

Clerk

District Attorney Office
08.2009 - 07.2012
  • Organized forms, made photocopies, filed records and prepared correspondence and reports.
  • Assisted with receptionist duties, file organization and research and development.
  • Added new material to file records and created new records.
  • Scanned documentation and entered into the database.

Sales Associate

Kids Foot Locker
03.2007 - 07.2009
  • Prepared merchandise for sales floor.
  • Kept work areas clean and neat at all times.
  • Prepared outgoing shipments.
  • Provided repeat customers with exceptional care and attention.
  • Monitored entrances, exits and fitting rooms for signs of theft.
  • Suggested accessories and complementary purchases.
  • Accepted and processed returns.

Education

High School Diploma - undefined

John B. Alexander
2009

Skills

  • Excellent customer service skills
  • Hourly shift management
  • Goal-oriented
  • Detail-oriented
  • Opening and closing procedures
  • Effective leader
  • Efficient multi-tasker
  • Organized
  • Customer service-oriented
  • Works well under pressure
  • Flexible
  • Maintains confidentiality
  • Articulate and well-spoken
  • Dedicated team player
  • Customer service focus
  • High energy
  • People-oriented
  • Bilingual in [Spanish]
  • Strong work ethic

Timeline

General Manager

Boot Barn
09.2021 - Current

Assistant Manager

Lowe's Home Improvement
03.2020 - 06.2021

Assistant Store Manager Merchandising & Operations

JCPenney
12.2018 - 03.2020

Assistant Store Manager

Ross Dress for Less
03.2018 - 12.2018

Central Checkout Manager

H-E-B
04.2016 - 09.2017

Area Supervisor

Ross Dress for Less
08.2013 - 03.2016

Clerk

District Attorney Office
08.2009 - 07.2012

Sales Associate

Kids Foot Locker
03.2007 - 07.2009

High School Diploma - undefined

John B. Alexander

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