Pedro Rodrigues

Wine Cellar Specialist

- Conduct wine tastings and events to engage and inform customers.

- Maintain knowledge of current wine trends and new product

- Deliver outstanding customer service by building relationships and ensuring customer satisfaction.

- Handle customer inquiries and resolve issues in a professional and courteous manner.

- Ensure timely and accurate delivery of wine orders to customers.

- Communicate with customers regarding delivery schedules and any

- Excellent communication and interpersonal skills.

- Ability to lift and carry heavy boxes of wine.

- Setup up Wine Cellars for clients.

• Identified and challenged potentially unauthorized individuals to prevent access to restricted areas.
• Updated daily documentation, logs and reports.
• Obtained certification in CPR and .
• Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
• Maintained strong customer service while conducting all screenings.
• Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Identified potential security concerns and completed additional checks.