Hi, I’m
Pedro Rodriguez
Perth Amboy,NJ
Summary
Authorized to work in the US for any employer Experienced Business Manager adept in national business operations, cultivating new business partnerships, managing supplier relationships and increasing customer satisfaction. Excellent business acumen, customer service skills and strategic planning.
Overview
7
years of professional experience
6
years of post-secondary education
2
Certifications
Work History
American Shippers DispatchLinden, NJ
National Accounts Manager
01.2022 - Current
Job overview
- Communicated with the sales team and clients to build and maintain ongoing relationships
- Made roughly 150+ calls a day to shippers, brokers, freight forwarders, etc.
- Managed daily shipment activities, resolving issues to ensure pickup and delivery is on time
- Updated and managed shipment information in our logistic software
- Collaborated with the support team to guarantee each shipment is serviced properly
- Assisted with billing and accounting responsibilities as needed
- Identified profitable business leads and built pipeline of prospective customers
- Developed sales strategy based on research of consumer buying trends and market conditions
- Evaluated costs against expected market price points and set structures to achieve profit targets
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
Momentum SolarSouth Plainfield, NJ
Account Manager
04.2019 - 12.2021
Job overview
- Each individual had a ratio/percentage they had to have at the end of the month about how many calls were saved and lost in the process
- Telemarketing - called about 100+ potential clients a day to get them on board to get our sale reps in through the door
- Supervised solar project operations, including planning, procurement, logistics, installation, and maintenance
- Managed a team of 10+ employees, including hiring, training, and performance management
- Ensured compliance with safety regulations, environmental standards, and building codes
- Analyzed project data and prepared reports to support decision-making.
- Developed and implemented strategies to increase client retention
- Monitored and analyzed customer feedback to identify opportunities for improvement
- Coordinated with internal teams to facilitate prompt delivery of client projects
Laxmi Dental LabRahway, NJ
Customer Service/Marketing/Operations Manager
12.2016 - 02.2019
Job overview
- Clients call to track, manage their cases for their dental offices
- Take care of quality control on the back end of the company, teeth & molds would be sent in & distributed to QC from there I would make sure each mold was set perfectly
- Marketed through social media, prizes or giveaways to certain clients that helped get our name out there
- Sending cards to each & every dental studio in the country
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Raised property accuracy and accountability by creating new automated tracking method
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
Education
Middlesex Community College
Associate from Business
09.2016 - 05.2019
Perth Amboy High SchoolPerth Amboy, NJ
High School Diploma
09.2012 - 06.2016
Skills
Quality Control (2 years)undefined
Certification
AWS Certified Data Analytics – Specialty
Timeline
National Accounts Manager
American Shippers Dispatch
01.2022 - Current
Account Manager
Momentum Solar
04.2019 - 12.2021
Customer Service/Marketing/Operations Manager
Laxmi Dental Lab
12.2016 - 02.2019
Middlesex Community College
Associate from Business
09.2016 - 05.2019
Perth Amboy High School
High School Diploma
09.2012 - 06.2016
AWS Certified Data Analytics – Specialty
January 2023 to Present
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