Pedro Rodriguez
TAMPA
Summary
Dynamic Project Manager with a proven track record at Daniel Tile and Remodeling, excelling in project planning and client relations. Expert in budget control and strategic planning, I foster team collaboration to deliver high-quality results. Recognized for enhancing stakeholder satisfaction through proactive communication and effective problem-solving.
Overview
2026
2026
years of professional experience
Work History
Project Manager
Daniel Tile and Remodeling
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
- Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
- Achieved significant improvements in project quality by establishing rigorous quality control processes.
Fromt Desk Agent
Holiday Inn Tampa Westshore
03.2025 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Maintained high levels of guest privacy by securely managing personal information.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Implemented new booking system feature that reduced check-in time for guests.
- Improved team communication with daily briefing on occupancy, events, and guest requests.
- Facilitated welcoming environment, greeting guests upon arrival.
- Boosted online ratings by soliciting guest feedback and addressing online reviews.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
Education
Family Medicine
Santiago De Cuba Medical School
Santiago De Cuba Biology
University Institute of Exact Sciences
La Habana 06.2006
Skills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Team collaboration
- Strategic planning
- Schedule management
- Client relations
- Customer relations
- Staff management
- Work flow planning
- Advanced problem solving
- Document management
- Scope management
- Budget control
- Contract management
- Processes and procedures
- Conflict management
- Team bonding
- Data review
- Inventory control
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Fromt Desk Agent
Holiday Inn Tampa Westshore
03.2025 - Current
Project Manager
Daniel Tile and Remodeling
Family Medicine
Santiago De Cuba Medical School
Biology
University Institute of Exact Sciences
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