Pedro Rosado
Chicago,IL
Summary
To gain employment with an established company with future advancement, secure a position that will enable me to use my strong communication, organizational skills, and customer service background and my ability to work well with people. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
30
30
years of professional experience
Work History
Aircraft Cleaner
Scrub LLC
Chicago , IL
09.2022 - 11.2024
- Swept and mopped floors in galleys and lavatories ensuring no liquids or debris remained on floor surface.
- Vacuumed floors and cleaned aircraft's cockpit.
- Assisted aircraft maintenance personnel with light repairs when necessary including replacing overhead bins or loose carpeting .
- Dusted all interior parts such as bulkheads, sidewalls, ceiling panels, tray tables.
- Removed trash from receptacles and seat pockets and replenished aircraft supplies.
- Inspected aircraft interiors to ensure compliance with established cleanliness standards.
- Maintained safety regulations for the protection of passengers and crew members during the cleaning process.
- Cleaned galley areas such as ovens, microwaves, stoves, beverage makers and other equipment used by flight crews.
- Removed trash and recyclables from aircraft interior.
QUALITY REVIEWER
MILLENNIUM INFORMATION SERVICES INC
- 04.2016
- Performed quality assurance assignments with photos taken by Inspector of properties
- Assessed the hazards seen in the photos by the inspector
- Communicated with the Inspectors of any hazards not documented
- Maintained quota of 10 cases per hour
- Sent clean reviews back to client, that are clear of any mistakes
- Followed five insurance company’s policies and procedures in giving a quality review of all properties insured by them
- Responding to Managers and Inspectors using written documentation via email
- Sketch a diagram of the layout of the property showing all or any hazards.
CERTIFIED KITCHEN DESIGN SPECIALIST/ SALES ASSOCIATE
HOME DEPOT
12.2005 - 11.2010
- Exceeded sales goals by 20% consistently
- Expert in appliance sales and kitchen design
- Extensive product knowledge in the flooring, paint, plumbing, and electrical departments
- Recommended merchandise to customers based on their needs and preferences
- Wrote sales slips and sales contracts
- Responded to customer’s questions and requests in a prompt and efficient manner
- Maintained knowledge of current sales and promotions
- Maintained knowledge of all policies in regarding payment, exchanges and security practices.
SALES MANAGER
CRICKET/ Z-WIRELESS
12.2010
- Oversee all store openings by stocking merchandise and preparing store for opening
- Hiring and Training of all staff for all store locations
- Marketing through new promotions and merchandising
- Greeted customers in a timely fashion
- Qualifying all customers to meet their needs
- Opening and closing of store
- Training on all new merchandise
- Meet and exceed sales objectives
- Maintained monthly quota
- Closing out and balancing out the credit card machine for the store
- Collecting all payments
- Answer all customers concerns and questions
- AR/AP
- Payroll and benefits.
FIELD TECHNICIAN
UTILITY RESOURCE GROUP/ SUB-CONTRACTOR PEOPLE’S GAS
01.2010 - 06.2012
- Located Gas, Water, Sewage and Electrical under ground
- Properly monitor the care and use of all Personal Protective Equipment (PPE)
- Completed the disconnect process of gas and electric services
- Utilized proper techniques in adequately disconnecting and locking meter box
- Identify the different types of meter boxes and different types of meters
- Identify and report meter tampering and potential theft
- Completed all assigned work in a professional and accurate manner to avoid loss of equipment, ensure proper billing, and properly close out all work utilizing the correct completion or resolution procedures/codes
- Marked locations of main’s on worklist
- Reported any unsafe conditions and take actions to prevent personal injuries
- Detect, locate, and evaluate leaks using prescribed procedures
- Classified leaks in accordance with company/ contractual guidelines and procedures
- Read and interpret Gas Company maps and records via laptop
- Took photos of all jobs completed for liability purposes.
FIELD TECHNICIAN
AGL RESOURCES
12.2000 - 10.2005
- Located Gas, Water, Sewage and Electrical under ground
- Completed the disconnect and turn on process of gas and electric services
- Utilized proper techniques in adequately disconnecting and locking meter box
- Identify the different types of meter boxes and different types of meters
- Identify and report meter tampering and potential theft
- Completed all assigned work in a professional and accurate manner to avoid loss of equipment, ensure proper billing, and properly close out all work utilizing the correct completion or resolution procedures/codes
- Reported any unsafe conditions and take actions to prevent personal injuries
- Detect, locate, and evaluate leaks using prescribed procedures
- Classified leaks in accordance with company/ contractual guidelines and procedures
- Read and interpret Gas Company maps and records via laptop
- Took photos of all jobs completed for liability purposes.
LOSS PREVENTION SPECIALIST
CARSON PIRIE SCOTT
02.1995 - 03.2002
- Conducted numerous Internal Investigations
- Involved in prevention of credit card, check and injury fraud
- Engaged with customers in a sincere and friendly manner
- Detected suspicious activities and rule infractions
- Monitored and authorized entrance and departure of employees and visitors
- Calculated among visitors and patrons, employees to preserve order and protect property
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrence
- Monitored and reported suspicious activities to local authorities
- Monitored central alarm system for fire, intrusion and duress alarms and responded when needed
- Testified at judicial hearings and trials involving criminal acts committed against the company
- Performed surveillance using binoculars, cameras and camcorders.
Education
Associate of Arts - Business Administration And Management
City Colleges of Chicago - Wilbur Wright College
Chicago, IL05-1994
Skills
- Bilingual (Spanish/English)
- Microsoft (Word ,Excel, QuickBooks)
- POS /Cash Register
- Tele check system
- Janitorial Services
- Window Cleaning
- Trash Collection
- Safety Procedures
- Security Awareness
- Cleaning Equipment Operations
- Attention to Detail
- Creative Thinking
References
References available upon request.
Timeline
Aircraft Cleaner
Scrub LLC
09.2022 - 11.2024
SALES MANAGER
CRICKET/ Z-WIRELESS
12.2010
FIELD TECHNICIAN
UTILITY RESOURCE GROUP/ SUB-CONTRACTOR PEOPLE’S GAS
01.2010 - 06.2012
CERTIFIED KITCHEN DESIGN SPECIALIST/ SALES ASSOCIATE
HOME DEPOT
12.2005 - 11.2010
FIELD TECHNICIAN
AGL RESOURCES
12.2000 - 10.2005
LOSS PREVENTION SPECIALIST
CARSON PIRIE SCOTT
02.1995 - 03.2002
QUALITY REVIEWER
MILLENNIUM INFORMATION SERVICES INC
- 04.2016
Associate of Arts - Business Administration And Management
City Colleges of Chicago - Wilbur Wright College
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