Summary
Work History
Education
Skills
Timeline
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Pedro Rubio

Las Vegas,NV

Summary

Dynamic bilingual professional with proven expertise in sales, customer service, and technical support. Skilled in building customer loyalty and driving revenue through relationship-building and problem-solving. Seeking opportunities to leverage my passion for customer satisfaction and technology in a growth-oriented company.

Work History

Car Detailer

Ace Rental Cars
Las Vegas, NV
  • Delivered exceptional bilingual customer service while coordinating with sales teams to monitor inventory levels.
  • Performed nightly express detailing services, including waxing, carpet shampooing, and leather treatments.
  • Maintained and expanded an email database to improve customer engagement, and increase sales.

Customer Service Representative

Sitel
Las Vegas, NV
  • Provided bilingual customer support and seamless solutions to ensure a positive client experience.
  • Built and maintained customer relationships by establishing meaningful connections, and addressing concerns effectively.
  • Provided accurate information about products and services to customers.

Front-Line Customer Service

Various Employers
Las Vegas , NV
  • Delivered exceptional bilingual customer service across front-line and drive-through roles.
  • Contributed to store goals by increasing sales, and optimizing profit margins.
  • Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
  • Provided excellent customer service over the phone and in person.

Internship/Expediter

MGM Resorts
Las Vegas , NV
  • Analyzed and reported inventory data to support strategic pricing, and marketing initiatives.
  • Maintained detailed logs of inbound and outbound deliveries to ensure order accuracy.
  • Documented transactions diligently to uphold high standards of customer service.

Education

Clark High School
Las Vegas, NV
08-2015

Skills

  • Fluent in English and Spanish, both spoken and written
  • Sales expertise, including cold calling and inbound warm leads
  • Customer service and support with a focus on client satisfaction
  • Relationship management and retention strategies
  • Cash handling, merchandising, and process optimization
  • Computer assembly, troubleshooting, and programming
  • Proficient in CRM tools like Salesforce
  • Advanced in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Strong analytical and organizational skills

Timeline

Car Detailer

Ace Rental Cars

Customer Service Representative

Sitel

Front-Line Customer Service

Various Employers

Internship/Expediter

MGM Resorts

Clark High School

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Pedro Rubio