Pedro Rubio
las vegas
Summary
Highly organized, detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.
Overview
8
8
years of professional experience
Work History
Loan Processor
Dollar Loan Center
Las Vegas
09.2021 - 03.2023
- Reviewed loan applications for accuracy and completeness.
- Communicated with clients to gather necessary documentation.
- Coordinated with underwriters to resolve application issues.
- Submitted loan applications to underwriting department for review and approval process.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
Customer Service Representative
State Farm
Las Vegas
06.2019 - 12.2020
- Assisted customers with policy inquiries and claims processing.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Car Detailer
Ace Rental Cars
Las Vegas
10.2017 - 04.2018
- Cleaned and polished vehicle exteriors to achieve high-quality finishes.
- Inspected vehicles for damages and reported findings to management.
- Managed detailing supplies inventory, ensuring availability of necessary materials.
- Utilized pressure washers and steam cleaners for effective cleaning results.
- Communicated with customers to understand specific detailing requests and preferences.
Expeditor Intern
MGM Resorts
Las Vegas
08.2015 - 03.2016
- Monitored inventory levels to prevent shortages and support operational efficiency.
- Communicated with suppliers to resolve delivery issues and maintain workflow continuity.
- Scheduled shipments and managed logistics to optimize transportation processes.
- Inspected incoming materials for quality compliance before processing in the system.
- Documented shipment records accurately to maintain traceability and accountability.
- Coordinated service for food runners and other kitchen staff.
Education
High School Diploma -
Ed W. Clark High School
Las Vegas, NV07-2015
Certificate - Cyber Security
University of Nevada, Las Vegas
Las Vegas, NVSkills
- Compliance verification
- Data entry accuracy
- Problem solving
- Attention to detail
- Database security
- Threat analysis
- Critical thinking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Loan Processor
Dollar Loan Center
09.2021 - 03.2023
Customer Service Representative
State Farm
06.2019 - 12.2020
Car Detailer
Ace Rental Cars
10.2017 - 04.2018
Expeditor Intern
MGM Resorts
08.2015 - 03.2016
High School Diploma -
Ed W. Clark High School
Certificate - Cyber Security
University of Nevada, Las Vegas