Pedro Santiago Reyes
Ocala,FL
Summary
Dedicated Retail Sales Manager with background in staff oversight and maximizing productivity. Knowledgeable in current merchandising trends, customer needs and shrink reduction. Successful career history comprising more than 10 years.
Overview
3
3
years of professional experience
Work History
Retail Sales Manager
Ocala Car Audio And Tint
Ocala, FL
03.2020 - 04.2022
- Managed day-to-day staffing and handled scheduling for all store employees.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Trained team members in successful strategies to meet operational and sales targets.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Submitted reports to senior management to aid in business decision-making and planning.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Provided strong service to customers, increasing customer loyalty [Number95%.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
Retail Sales Associate
Sol Control Customs
New Port Richey, FL
01.2019 - 03.2020
- Greeted customers and helped with product questions, selections and purchases. Including listening to customers concerns to better help them.
- Helped customers complete purchases, locate items and make sure they fit..
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Spoke to customers in native language to increase loyalty and establish relationships. Bi-Lingual Spanish
- Handled over 30 calls daily and have 75% engagement and talked into coming into our store.
- Store profit increased over 169% During Covid and maintained no losses.
- Increased sales and customer satisfaction through personalized servicing
- Greeted customers and helped with product questions, selections and purchases
Education
High School Diploma -
Bayshore High School
Bradenton, FL1989
Skills
- Maintaining Clean Work Areas
- Customer Complaint Resolution
- Store Opening and Closing
- Store Display Management
- Networking Events
- Coaching and Mentoring
- Operating Procedures and Policies
- Delegating Work
- Client Base Retention
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Manager
Ocala Car Audio And Tint
03.2020 - 04.2022
Retail Sales Associate
Sol Control Customs
01.2019 - 03.2020
High School Diploma -
Bayshore High School
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