Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pedro Serrano

Wichita,KS

Summary

Window Installer with expertise placing glass materials at height and ground level. Practiced safe lifting techniques to securely transfer glass. Examined material safety data sheets to avoid hazards. Properly applied sanding tools to polish and smooth glass. Cut glass to specified size and shape. Skilled automotive glass installer and repairer with comprehensive experience in windshield replacement, chip repair, and window tinting for diverse automobile makes and models. Possess strong technical proficiency in using industry-standard tools and techniques to ensure quality installations. Demonstrated ability to efficiently diagnose issues and provide effective solutions, significantly enhancing customer satisfaction and safety. Proven track record of completing projects on time, meeting high standards of workmanship.

Overview

6
6
years of professional experience

Work History

Customer Service Executive

Walmart
Wichita Q, KS
05.2005 - 08.2006
  • Monitored customer feedback regularly to identify areas for improvement in services offered.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Ensured that all customer queries were handled quickly and professionally.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Explained benefits and advantages of different product and service offerings to customers.

Auto Mechanic

Superb Motors
Wichita, KS
02.2003 - 03.2004
  • Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
  • Repaired, replaced and adjusted brakes.
  • Explained automotive problems and repairs to customers in clear, concise language.
  • Repaired or replaced faulty electrical wiring systems in automobiles.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Provided detailed estimates of repair costs upon request from customers prior to beginning work.

Window Installer

Discount Auto Glass & Tire
Wichita, KS
01.2001 - 12.2003
  • Removed old windows and frames to enable installment of modern glass.
  • Obtained windshields or windows for specific automobile makes and models from stock, examining pieces for defects prior to installation.
  • Checked all installed windows for proper operation before leaving the job site.
  • Repaired broken parts on existing windows by replacing worn out hinges or latches.
  • Inspected finished installations for quality assurance purposes.
  • Trained new employees on how to properly install various types of windows safely.

Education

High School Diploma -

Garden City High School
Garden City, KS
05-2014

Skills

  • Structural integrity assessment
  • Proper sealing techniques
  • Manual tool handling
  • Training and mentoring
  • Quality control expertise
  • Glass handling proficiency
  • Self-motivation and discipline
  • Accurate leveling abilities
  • Sales and marketing
  • Energy efficiency
  • Power tool operation
  • Strong communication skills
  • Custom window fitting

Timeline

Customer Service Executive

Walmart
05.2005 - 08.2006

Auto Mechanic

Superb Motors
02.2003 - 03.2004

Window Installer

Discount Auto Glass & Tire
01.2001 - 12.2003

High School Diploma -

Garden City High School

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Pedro Serrano