Pedro Tarcitani Valeriano da Silva
Washington
Summary
Dynamic F&B professional with a proven track record at Park Hyatt DC, excelling in customer service and food safety. Recognized for efficiently managing busy restaurant operations and enhancing guest satisfaction through exceptional teamwork and effective table management. Committed to maintaining high standards in food preparation and sanitation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
F&B AGENT
Park Hyatt DC
08.2024 - 08.2025
- Maintained cleanliness and sanitation standards in accordance with health regulations.
- Managed multiple tables at a busy restaurant with efficiency and professionalism.
- Provided exceptional customer service by taking precise orders and addressing any concerns promptly.
- Collaborated with kitchen staff to ensure accurate and timely delivery of food and beverages.
- Managed customer reservations and seating arrangements in a busy restaurant environment.
- Delivered food orders to customers in a timely and professional manner.
- Collaborated with kitchen staff to ensure accurate and timely delivery of food orders.
- Greeted and checked in guests in a friendly and professional manner.
- Managed and resolved guest inquiries and requests efficiently and courteously.
- Conducted regular inventory checks to ensure adequate stock levels are maintained at all times.
- Developed strong customer service skills by interacting with guests and resolving issues quickly.
- Monitored customer satisfaction surveys to gauge guest experience levels in the restaurant.
- Managed employee work schedule, keeping daily shifts properly staffed.
F&B SPECIALIST
JW Marriott
12.2023 - 07.2024
- Provided excellent customer service and resolved guest complaints in a timely manner.
- Maintained cleanliness and sanitation standards in accordance with health regulations.
- Managed multiple tables at a busy restaurant with efficiency and professionalism.
- Provided exceptional customer service by taking precise orders and addressing any concerns promptly.
- Collaborated with kitchen staff to ensure accurate and timely delivery of food and beverages.
- Managed customer reservations and seating arrangements in a busy restaurant environment.
- Exhibited exceptional organizational skills by managing inventory, ordering supplies, and tracking sales.
COOK/PASTRY
ParkHyatt
08.2022 - 08.2023
- Worked as a line cook in a busy restaurant, preparing and cooking various dishes.
- Demonstrated ability to work efficiently under pressure and maintain quality standards.
- Maintained cleanliness and organization in the kitchen at all times.
- Followed recipes and portion sizes accurately to consistently deliver high-quality meals.
- Adhered to health and safety regulations while handling and serving food.
- Demonstrated ability to work quickly and accurately in high-pressure environments.
- Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly.
COOK
Alfarre Restaurant
01.2019 - 01.2020
- Prepared and cooked a variety of dishes in a fast-paced restaurant environment.
- Worked as a line cook in a busy restaurant, preparing and cooking various dishes.
- Demonstrated ability to work efficiently under pressure and maintain quality standards.
- Maintained cleanliness and organization in the kitchen at all times.
- Followed recipes and portion sizes accurately to consistently deliver high-quality meals.
- Adhered to health and safety regulations while handling and serving food.
- Responsible for pastries buffet.
Education
TOURISM AND HOSPITALITY
Estácio de Sá
12.2024
CULINARY AND PASTRY
Anhanguera
12.2021
Skills
- Table management
- Food and beverage operations
- Service delivery management
- Food plating and presentation
- Managing reservations and large parties
- Collaboration and teamwork
- Scheduling staff
- Staff supervision
- Quality assurance
- Teamwork and collaboration
- Professionalism
- Customer satisfaction
Certification
Leadership in the 21st Century - WHARTON
LANGUAGES
Portuguese Native
English Bilingual
Spanish Intermediate
Timeline
F&B AGENT
Park Hyatt DC
08.2024 - 08.2025
F&B SPECIALIST
JW Marriott
12.2023 - 07.2024
COOK/PASTRY
ParkHyatt
08.2022 - 08.2023
COOK
Alfarre Restaurant
01.2019 - 01.2020
CULINARY AND PASTRY
Anhanguera
TOURISM AND HOSPITALITY
Estácio de Sá
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