Pedro Terrero
The Bronx,NY
Summary
Correctional Officer with a proven track record at Sing Sing Correctional Facility, adept in emergency management and crisis resolution. Demonstrates exceptional skills in contraband seizure and fostering communication, significantly enhancing facility security and staff-inmate relations. Expert in de-escalation techniques and emergency response, ensuring compliance with stringent regulations.
Overview
12
12
years of professional experience
Work History
Correctional Officer
Sing Sing Correctional Facility
07.2019 - 07.2023
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Documented inmate behavior and activities in logbooks.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Valet Parking Supervisor
Quickpark
03.2011 - 03.2012
- Conducted regular meetings with staff members to discuss updates, share best practices, and address any concerns or challenges faced on the job site effectively.
- Collaborated with other departments to ensure efficient coordination of guest arrivals and departures, enhancing overall guest experience.
- Served as the primary point of contact for all valet-related inquiries from guests, management, or other stakeholders, ensuring accurate information was provided proactively.
- Handled escalated customer complaints professionally and effectively, implementing solutions that resulted in improved guest satisfaction scores.
Security Officer
Montefiore Hospital
04.2012 - 07.2019
- Examined doors, windows and gates to verify security.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored CCTV cameras and alarm systems for security breaches.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Education
High School Diploma -
Secundaria Cristo Rey
Dominican Republic07.2005
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Policy enforcement
- Correctional facility procedures
- Restraint techniques
- Safety and security enforcement
- Self-defense tactics
- Search and seizure procedures
- Observation
- Surveillance
- Contraband seizure
- Stress tolerance
- Trained in defensive tactics
- Relationship building and management
- Crisis management
- Weapons training
- Firearm operations trained
- Emergency management
Languages
Spanish
Native or Bilingual
Timeline
Correctional Officer
Sing Sing Correctional Facility
07.2019 - 07.2023
Security Officer
Montefiore Hospital
04.2012 - 07.2019
Valet Parking Supervisor
Quickpark
03.2011 - 03.2012
High School Diploma -
Secundaria Cristo Rey
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