Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Pedro Thoze

Deerfield Beach,FL

Summary

Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist,Administrative Assistant and Musician. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in Portuguese with solution-oriented approach.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

GPI Medical Center
Pompano Beach, FL
01.2021 - 11.2021
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department
  • Promoted local entertainment and sporting events and offered details to assist patrons
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Promptly answered multi-line phone system and greeted callers enthusiastically
  • Protected guest valuables with main safe or in individual boxes to maximize security
  • Welcomed each new arrival pleasantly and confirmed reservations and identification
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone
  • Planned coverage needs and organized services to support incoming special events.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Administration Assistant

Saborear Restaurant
Rio De Janeiro
06.2016 - 11.2021
  • Maintained transaction security by verifying payment cards against identification
  • Updated customer accounts with add-on room charges, including minibar use and room service bills
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
  • Entered customer data using CoreCloud software and updated information whenever patrons changed rooms
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Worked closely with administrative to solve problems and handle customer concerns
  • Assisted customers with special services, account updates and promotional options
  • Increased sales by offering advice on purchases and promoting additional products
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Checked prices for customers and processed items sold by scanning barcodes
  • Reviewed weekly sales circulars and monitored price changes
  • Reviewed and resolved differences between accounting information and cash drawer
  • Assisted customers by answering questions and fulfilling requests
  • Arranged paper and electronic payment records to maintain well- organized fill systems and recordkeeping compliance
  • Answered questions about store policies and concerns to support positive customer experiences
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting
  • Monitored areas for security issues and safety hazards
  • Quickly and accurately counted drawers at start and end of each shift
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current
  • Maintained financial accuracy by collecting deposits, fees and payments
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Strong Organizational Skills
  • Document and File
  • Management
  • Schedule Management
  • Research and Analytical Skills
  • Office Equipment Operation
  • Report Preparation
  • Task Prioritization
  • Appointment Coordination
  • Customer Service
  • Calendar Management
  • Student Organization Advising
  • Fundamentals and History
  • Grade Assignment
  • Textbook Selection
  • Class Lectures

Music Teacher

Yahweh Nissi Church. Japeri
Rio De Janeiro
01.2017 - 12.2017
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Worked with supervisors and management to maintain status reports and update information for client projects
  • Conferred with manager on departmental policies and projects
  • Maintained complex digital filing system for financial information
  • Executed record filing system to improve document organization and management
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite
  • Processed payments and documented account changes for financial accuracy and transparency
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction
  • Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions and chords
  • Guided and instructed music students in music theory and instrument playing
  • Devised and executed challenging and advanced curricula to foster excellence among students
  • Oversaw student progress by reviewing performance utilizing metrics
  • Planned and prepared individual music lessons to support student needs
  • Explained music theory, aural skills and fundamental concepts to teach students to understand, analyze, perform and create music
  • Studied and maintained up-to-date knowledge and awareness of testing requirements to prepare students for examinations
  • Portuguese
  • Native or Bilingual

Construction Worker

Max Granite
Lake Worth, FL
11.2021 - Current
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Assisted with successful, time-sensitive renovations of various structures.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Observed safety regulations on job sites to minimize accidents.
  • Measured dimensions of finished pieces for conformance to specifications.
  • Recognized and reported potential project challenges and assisted with solutions.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Erected and removed temporary structures such as trench liners and scaffolding to meet team needs.
  • Utilized hammers, saws, squares, levels and fastening devices to complete projects.
  • Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar.
  • Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
  • Prepared job sites for work plans by measuring and marking different distances.
  • Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects.
  • Interpreted job site supervisor's orders and technical documentation to complete accurate work.
  • Communicated with equipment operators to effectively assign equipment and manage smooth materials movements.
  • Operated power equipment to move materials and promote job efficiency.

Education

GED - High School

Atlantic Technical College
Pompano Beach, FL
2021

Skills

  • Records Management
  • Attention to Detail
  • Courteous and Professional
  • Documentation and Reporting
  • Multi-Line Phone Systems
  • Data Entry and Database
  • Software
  • Research and Data Analysis
  • Customer Complaint
  • Resolution
  • Customer Service-Oriented
  • Multitasking and Prioritization
  • Verbal and Written
  • Communication
  • Scheduling and Calendar
  • Management
  • Positive Attitude and
  • Energetic
  • Payment Processing
  • Computer Proficiency
  • Prioritization and Time
  • Visitor and Customer
  • Relations
  • Administrative Support
  • Microsoft Office Suite
  • Document Management
  • Data Entry
  • Basic Math
  • Business Correspondence
  • Meeting Support
  • Database and Client
  • Management Systems
  • Ease with Computers and
  • Technology
  • Multi-Line Telephone Systems
  • Situational Awareness
  • Code Compliance
  • Safety-First Mentality
  • Basic Equipment Operation
  • Loading and Unloading Systems
  • Team-oriented and dependable

Certification

  • Computer science, Harvard University - 2020
  • Business Management for the Health Professional HIPAA: Health Insurance Portability and Accountability Act OSHA: Occupational Exposure to Blood Borne Pathogens Patient Rights AIDS/HIV Four Hour, Current Evidence Based Practice, CEUFast - 2021

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Construction Worker

Max Granite
11.2021 - Current

Front Desk Receptionist

GPI Medical Center
01.2021 - 11.2021

Music Teacher

Yahweh Nissi Church. Japeri
01.2017 - 12.2017

Administration Assistant

Saborear Restaurant
06.2016 - 11.2021

GED - High School

Atlantic Technical College

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Pedro Thoze