Pedro Torres
New York,NY
Summary
Security-focused and diligent skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts, fire and medical emergencies, remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail ,Team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Hospital Security Officer
New York Presbyterian Cornell - Weill Center
07.2017 - Current
- Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
- Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
- Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
- Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
- Provided exceptional customer service to hospital visitors while maintaining security protocols and procedures.
- Trained new security officers on hospital policies, emergency response plans, and communication strategies.
- Managed access control systems, maintaining accurate records of employee credentials and visitor permits.
- Supported the Hospital''s Lost and Found process by managing the inventory system for lost items within the premises.
- Mentored junior security officers, sharing knowledge and experiences that resulted in a more effective and cohesive team.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Loss Prevention Officer
JCPenney
08.2014 - 07.2017
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Improved overall store safety by identifying potential hazards and ensuring proper signage was posted in necessary areas.
- Trained personnel on security best practices, protocols and procedures.
Loss Prevention Supervisor
Banana Republic
04.2013 - 07.2014
- Provided exceptional customer service while maintaining vigilance for potential threats or suspicious activity within the store environment.
- Installed and maintained covert security equipment.
- Collaborated with law enforcement to report crime and suspicious activity.
- Monitored paperwork procedures to prevent error-related losses.
- Conducted regular audits of inventory levels, identifying discrepancies and taking corrective action as needed.
- Analyzed sales data trends to identify patterns indicating potential cases of fraud or other unauthorized transactions impacting company revenue streams.
- Reduced shrinkage by implementing effective loss prevention strategies and conducting thorough investigations.
- Trained staff on loss prevention tactics and company procedures.
- Improved employee awareness of loss prevention techniques through comprehensive training programs.
- Conducted daily store walk-throughs to identify potential security risks.
- Trained all new executives and asset protection personnel.
Loss Prevention Supervisor
Filenes Basement
11.2007 - 01.2013
- Installed and maintained covert security equipment.
- Assisted in the hiring process for loss prevention personnel, ensuring candidates met qualifications and fit the company culture.
- Reduced shrinkage by implementing effective loss prevention strategies and conducting thorough investigations.
- Enhanced store security by developing and enforcing strict policies to deter theft and other losses.
- Trained staff on loss prevention tactics and company procedures.
- Investigated incidents of theft or fraud thoroughly, collecting evidence and preparing case summaries for legal proceedings.
- Managed a team of loss prevention associates, providing guidance, support, and performance evaluations.
- Improved employee awareness of loss prevention techniques through comprehensive training programs.
- Increased profitability by minimizing losses due to shoplifting, employee theft, and other sources of shrinkage.
- Completed incident reports and activity logs for accurate, current records.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Trained personnel on security best practices, protocols and procedures.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Performed thorough cash audits and deposit investigations.
Loss Prevention Manager
Loehmann's Department Store
03.2004 - 09.2007
- Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
- Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
- Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
- Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
- Led a team of loss prevention associates, providing guidance and support in their daily tasks and responsibilities.
- Collaborated with store management to create effective action plans for addressing identified vulnerabilities.
- Oversaw inventory tracking procedures, making certain accurate record-keeping was maintained consistently across all departments.
- Managed schedules and workloads efficiently among loss prevention personnel while maintaining optimal coverage during peak hours or high-traffic events.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Assisted law enforcement with apprehending shoplifters and provided detailed reports for successful prosecution.
- Installed and maintained covert security equipment.
- Conducted background checks on potential employees as part of the hiring process, ensuring a secure workforce composition.
- Trained all new executives and asset protection personnel.
Fraud Prevention Specialist
Nordstrom
08.2000 - 01.2004
- Identified and reported audit issues.
- Investigated discrepancies discovered during auditing process.
- Supported management in developing action plans to address identified issues, promoting timely resolution of audit findings.
- Explained risk and compliance concepts to managers and executives.
- Trained newly hired employees on company processes, procedures and deadlines.
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
- Collaborated with cross-functional teams to implement effective anti-fraud measures across the organization.
- Led risk assessments and audits to identify potential vulnerabilities in existing processes, recommending improvements where necessary.
- Established strong relationships with law enforcement agencies, enhancing collaboration in combating financial crimes.
- Organized regular training sessions for staff members on current threats facing the industry, fostering a proactive approach towards mitigating risks associated with fraudulent activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
Education
High School Diploma -
Roosevelt High School
Yonkers, NY06.1994
Skills
- Security equipment use
- Leadership Qualities
- CCTV Surveillance
- Verbal Communication
- Incident Reporting
- Access Control
- De-Escalation Techniques
- Patrol Monitoring
- Security awareness
- Customer Service
- Visitor screening
- Security operations experience
- CPR Certified
- Emergency Response
- Dispatch
Timeline
Hospital Security Officer
New York Presbyterian Cornell - Weill Center
07.2017 - Current
Loss Prevention Officer
JCPenney
08.2014 - 07.2017
Loss Prevention Supervisor
Banana Republic
04.2013 - 07.2014
Loss Prevention Supervisor
Filenes Basement
11.2007 - 01.2013
Loss Prevention Manager
Loehmann's Department Store
03.2004 - 09.2007
Fraud Prevention Specialist
Nordstrom
08.2000 - 01.2004
High School Diploma -
Roosevelt High School
Similar Profiles
DEBORA KASAMBAYIDEBORA KASAMBAYI
Registered Certified Pharmacy Technician at New York Presbyterian Cornell - Weill CenterRegistered Certified Pharmacy Technician at New York Presbyterian Cornell - Weill Center
PHILLESA KNAPPPHILLESA KNAPP
Senior Medical Laboratory Technologist at New York Presbyterian Cornell - Weill CenterSenior Medical Laboratory Technologist at New York Presbyterian Cornell - Weill Center
AJOI EDWARDSAJOI EDWARDS
Nursing Assistant at New York Presbyterian Cornell - Weill CenterNursing Assistant at New York Presbyterian Cornell - Weill Center
Cristal RichardsonCristal Richardson
Medical Secretary at New York Presbyterian Cornell - Weill CenterMedical Secretary at New York Presbyterian Cornell - Weill Center
Norman Trotter IVNorman Trotter IV
Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)