Pedro Torres

Operations Manager

ABM Janitorial Services

San Jose, CA

07.2007 - Current

Monitored and improved efficiency of processes, team performance, and customer service.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Performed cost analysis for various projects to determine budget requirements.
Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Addressed customer concerns with suitable solutions.
Motivated and evaluated personnel for performance improvement and goal achievement.
Guided employees on understanding and meeting changing customer needs and expectations.
Analyzed and controlled materials, supplies and equipment operational expenses.
Oversaw financial management, budget management, accounting and payroll activities.