Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs in $3 million location managing a team of 9 members.
Monitor customer preferences to determine focus of sales efforts.
Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
Review operational records and reports to project sales and determine profitability.
Resolve customer complaints regarding sales and service.
General Manager
ASHLEY OF CENTRAL NJ
04.2013 - 02.2016
Manage daily staff, preparing work schedules and assigning specific duties.
Managed 1st year location to $5.7 million in revenue with 1.5% net profitability in 2015.
Increased annual revenue by 12.5% to $6.4 million with 3% net profitability.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
Plan store layouts or design displays.
Retail Store Manager
VERIZON WIRELESS
09.2006 - 03.2009
Managing $8 million annual location with $1.5 million in inventory on hand. Averaged 117% to quota attainment and 134% to revenue attainment.
Managed staff of 17-35 team members. Prepared schedules, daily meetings, coaching, setting goals, and assigned daily duties.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
Establish and implement policies, goals, objectives, and procedures for their department.