Pedro Vazquez
Chicago,IL
Summary
I would consider myself an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Consistently recognized for hard work, attention to detail and goal achievement. Constantly looking for ways to improve and always open to constructive criticism.
Overview
5
5
years of professional experience
Work History
Shift Lead
Walgreens
08.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Collaborated with management to develop strategies for improving overall store operations.
Electronics Sales Associate
Target
08.2019 - 08.2020
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Located merchandise across various stores to address customer needs.
Education
High School Diploma -
Chicago Bulls College Prep
Chicago, IL07.2019
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Conflict Resolution
- Cash Handling
- Team Collaboration and Leadership
- Strong verbal and written communication
- Creative Problem-Solving
- Performance Improvement
- Honest and Dependable
Timeline
Shift Lead
Walgreens
08.2021 - Current
Electronics Sales Associate
Target
08.2019 - 08.2020
High School Diploma -
Chicago Bulls College Prep
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