Pedro Villena
Buffalo
Summary
Diligent Showroom Manager known for exceeding store sales goals and coaching employees. Bilingual leader with strong personality coupled with relevant marketing skills. Proven history of reliability and professionalism.
Overview
7
7
years of professional experience
Work History
Showroom Manager
Raymour & Flanigan Furniture And Mattress Store
08.2020 - Current
- Set goals for showroom employees and provided support and motivation to help improve overall metrics.
- Drove employee engagement and guest experience through coaching, training and development.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise and customer service skills to resolve customer concerns and promote loyalty.
- Established performance expectations for employees and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business results.
Sales Trainer
Vilma’s Home Decor
02.2017 - 05.2020
- Managed recruitment, training and development for highly effective sales team.
- Developed and led group training courses to align with corporate sales and service goals.
- Provided coaching and mentoring to employees.
Education
Bachelor of Science - Biomedical Sciences
University At Buffalo
Amherst05.2021
Skills
- Sales and Marketing
- Providing Feedback
- KPI Tracking
- Reporting and Performance Analysis
- Retail Industry Experience
- Staff Coaching and Training
- Marketing
- Merchandising and Showroom Display
- Plan & Prepareness
Accomplishments
- Achieved record KPI metrics such as platinum protection and Bedding numbers by promoting a metric focused and engaged cultured.
- Achieved Top 5 delivered volume first year with the company.
- Platinum Champion - responsible for improving platinum protection sales over last year through strategy.
- Bedding Champion - responsible for improving overall bedding sales over last year through strategy.
- Business to Business Captain - responsible for coaching on commercial product, finding corporate or business accounts to partner with, improving overall commercial sales through two streams of revenue, Business-to-business direct and Business-to-Business members.
- Safety Captain - promotes safety and awareness within the showroom.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Showroom Manager
Raymour & Flanigan Furniture And Mattress Store
08.2020 - Current
Sales Trainer
Vilma’s Home Decor
02.2017 - 05.2020
Bachelor of Science - Biomedical Sciences
University At Buffalo
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