Pedro Abreu
Miami,FL
Summary
Skilled Security Officer competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security.
Skilled Office Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 4 years of experience working in warehouse sites.
Overview
5
5
years of professional experience
Work History
Security Officer
Aries Protective Services LLC
08.2023 - Current
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Security Officer
Signal 88 Security Anderson Security Agency
06.2023 - 08.2023
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Responded quickly to emergency situations to assess and deflect issues.
- Wrote detailed reports of all security breaches and investigations.
Security Officer
All American Security Services
01.2023 - 07.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Completed full building and grounds patrols to spot and investigate concerns.
UPS Package Handler
UPS
01.2022 - 12.2022
- Communicated regularly with supervisors to provide information on delays and issues with shipments.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Used hand-held scanners and physical logs to accurately track item movements.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Helped train new employees in safe practices and warehouse procedures.
Office Agent
WFS WorldWide Flight Services
02.2019 - 12.2021
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Obtained client information by answering telephone calls.
- Processed customer orders quickly and accurately for timely delivery.
- Resolved caller issues quickly and thoroughly.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Education
High School Diploma -
Miami Northwestern Senior High School
Miami, FL06.2018
Skills
- Emergency Response
- Document Management
- Shift Work Experience
- Fluent in Spanish and English
- Interior and Exterior Patrol
- Report Writing
- Report Generation
- Document Control
- Billing and Invoicing
- File Maintenance
- Data Entry
- English fluency
- Database Query Software
- Complex Problem-Solving
- Honest and Dependable
- Inventory Support
- Problem-Solving Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security Officer
Aries Protective Services LLC
08.2023 - Current
Security Officer
Signal 88 Security Anderson Security Agency
06.2023 - 08.2023
Security Officer
All American Security Services
01.2023 - 07.2023
UPS Package Handler
UPS
01.2022 - 12.2022
Office Agent
WFS WorldWide Flight Services
02.2019 - 12.2021
High School Diploma -
Miami Northwestern Senior High School
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