PEDRO A RUIZ
Miami Beach,FL
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
23
23
years of professional experience
Work History
Server
Cafe Prima Pasta
01.2021 - Current
- Inspected dishes and utensils for cleanliness.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and orderly dining area for enjoyable guest experience.
- Cultivated warm relationships with regular customers.
- Checked guests' identification before serving alcoholic beverages.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Manager Director
1977 Fly and Grill
11.2019 - 01.2021
- PEvaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Recruited and hired qualified candidates to fill open positions.
- Greeted and encouraged feedback from customers to implement in-store operational changesFacilitated month-end journal entries, account reconciliation and invoicing using [Software.
- Assisted negotiation with vendors and suppliers to reduce cost by 22%.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Collaborated with visual merchandising team to develop strategies to drive profitability.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Manager
Novecento Doral
01.2019 - 10.2019
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Met with each associate to establish realistic monthly sales goals.
General Manager
George's Italian Restaurant and Lounge
01.2016 - 10.2018
- Manage Front and Back of the House, Orders, Food and Bar costs, Payroll, Schedules, Costumer Service, Hirings.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
General Manager
La Valentina Restaurant
01.2008 - 10.2015
- Manage Front of the House, Costumer Service, Hirings, Food and Beverages costs, Payroll, Orders.
General Manager
La Valentina Restaurant
02.2001 - 10.2007
- Manage front of the House, orders, Payroll, Food and Beverage costs, Hiring, Costumer Service Jan 2000Licenciatura en Comunicaciones: Marketing Universidad Iberoamericana - Ciudad de México, CDMX.
Education
BBA - Marketing
Universidad Iberoamericana
Mexico City1 2000
Skills
- Hiring
- Marketing
- Payroll
- Issue and conflict resolution
- Staff development
- Workforce Management
- Project management
- Lead generation
- Hiring and recruitment
- Grant administration
- Strategic planning
- Order delivery practices
Timeline
Server
Cafe Prima Pasta
01.2021 - Current
Manager Director
1977 Fly and Grill
11.2019 - 01.2021
Manager
Novecento Doral
01.2019 - 10.2019
General Manager
George's Italian Restaurant and Lounge
01.2016 - 10.2018
General Manager
La Valentina Restaurant
01.2008 - 10.2015
General Manager
La Valentina Restaurant
02.2001 - 10.2007
BBA - Marketing
Universidad Iberoamericana
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