Pedro Alfonso Salinas
Weslaco,TX
Summary
Dynamic and results-oriented professional with extensive experience at Olive Garden, excelling in team development and strategic planning. Demonstrated ability to enhance team motivation and interpersonal relationships, leading to increased customer satisfaction and loyalty. Proven expertise in optimizing labor costs and maintaining organizational standards, ensuring compliance with health regulations. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Service Professional
Olive Garden
06.2017 - 10.2024
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Bartender
Olive Garden
11.2013 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Sales Associate
Oakley
09.2010 - 06.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Science - Organizational Leadership
South Texas College
Mcallen, TX10-2024
Associate of Arts - Interdisciplinary Studies
South Texas College
McAllen, TX05.2023
Skills
- Team motivation
- Team Development
- Interpersonal Communication
- Organizational standards
- Strategic Planning
- Teamwork and Collaboration
- Problem-Solving
Timeline
Service Professional
Olive Garden
06.2017 - 10.2024
Bartender
Olive Garden
11.2013 - 10.2024
Sales Associate
Oakley
09.2010 - 06.2013
Associate of Arts - Interdisciplinary Studies
South Texas College
Bachelor of Science - Organizational Leadership
South Texas College
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