Pedro Gabriel Mezerhane Picón
Lee's Summit,MO
Summary
Nurturer and problem solver, analytical with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship building skills. Competent in the use of independent decision making skills and good judgment to positively impact success.
Overview
4
4
years of professional experience
Work History
Operation Coordinator
Hillcrest Ministeries
04.2023 - 08.2023
- Provided direction and guidance to internal teams in order to achieve targets.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Worked with vendors to make purchases and reconcile invoices.
- Reviewed operations reports to understand numbers and trends.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reconciled monthly operating budgets and shared information with senior management team.
- Mediated contracts with outside providers to bolster customer service and reduce costs.
- Motivated and trained employees to maximize team productivity.
- Tracked company equipment, tools and technology to manage inventory.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Dock Manager
Hillcrest Ministeries
09.2021 - 03.2023
- Recorded number of units moved or handled, using work tickets and daily production sheets.
- Loaded trucks and properly secured items to prevent damage during transportation.
- Reported and established key performance metrics to monitor and meet company goals.
- Performed pre-shift and post-shift inspections of dock equipment.
- Improved employee performance [Number]% through coaching and feedback.
- Implemented loading dock process and productivity improvements.
- Utilized forklifts and pallet jacks to safely move merchandise and minimize loss.
- Stored and stocked pallets weighing up to [Number] pounds to keep warehouse clean and organized.
- Prepared contracts, invoices and shipping documents, using [Software] and [Software].
- Tracked production and quality control systems to proactively identify deficiencies.
- Reviewed established business practices and improved processes to reduce expenses.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed and maintained knowledgeable and productive team of employees.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Supervisor
Hillcrest Ministeries
08.2019 - 09.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Boosted team performance by developing customer service training materials and conducting service training.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Gathered, organized and input information into digital database.
Education
BBA - Tourism And Hospitality Management
Instituto Nacional De Capacitación Y Educación.
Merida, Venezuela.Bachelor of Science - Photojournalism
Escuela Venezolana De Fotografía. A. V.
Caracas, VenezuelaBachelor of Science - Broadcasting And Mass Communication
Fundacion Academia Comunicacional Barinas
Barinas, Venezuela.No Degree - Sculpture Drawing And Painting Studies.
El Thaller
Caracas, VenezuelaCertificate - First Aid
American Red Cross
Merida, Venezuela2006
Skills
- Supply Ordering
- Volunteer Relations
- Overseeing Interns
- Data Entry Software
- Employee Timesheet Processing
- Manage Operations
- Customer Care
- Employee Assignments
- Employee Performance Reviews
- Price Structuring
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Operation Coordinator
Hillcrest Ministeries
04.2023 - 08.2023
Dock Manager
Hillcrest Ministeries
09.2021 - 03.2023
Supervisor
Hillcrest Ministeries
08.2019 - 09.2021
BBA - Tourism And Hospitality Management
Instituto Nacional De Capacitación Y Educación.
Bachelor of Science - Photojournalism
Escuela Venezolana De Fotografía. A. V.
Bachelor of Science - Broadcasting And Mass Communication
Fundacion Academia Comunicacional Barinas
No Degree - Sculpture Drawing And Painting Studies.
El Thaller
Certificate - First Aid
American Red Cross
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